RecallNotify
Sign up Check my VIN
Home/ Recalls/ INFINITI/ 14V138
Campaign 14V138 Posted March 25, 2014 989,701 units

2013-2014 INFINITI Multi-Model Recall 14V138: OCS

RN
Reviewed by the RecallNotify editorial team
Published June 2, 2026

Recall 14V138 covers 989,701 2013-2014 INFINITI vehicles for OCS software that can deactivate the passenger airbag. Free repair at any franchised INFINITI dealer.

INFINITI recall 14V138 covers 989,701 2013-2014 QX60, Q50, JX35, Leaf, Pathfinder, Altima, Sentra, and NV200 vehicles because occupant classification software can mistake an adult passenger seat occupant for an empty seat. If that happens, the passenger airbag stays deactivated in a crash where it should deploy, increasing injury risk; the dealer repair will be free once available.

Does this recall apply to your specific vehicle?

The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.

Check my VIN at NHTSA

RecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.

What's wrong?

The affected 2013-2014 INFINITI vehicles use occupant classification system software in the front passenger seat. That software reads the seat sensor and decides whether the passenger seat is empty or occupied by an adult. The air bag control system uses that decision to decide whether the frontal passenger air bag is ready to deploy.

In this recall, the software reads the seat incorrectly. It can classify the passenger seat as empty even when an adult is sitting there. When that happens, the vehicle treats the passenger seat as unoccupied, so the frontal passenger air bag is not set up for that adult passenger the way it should be.

There is no warning sign before failure. An owner will not have a reliable sound, smell, pedal feel, or driving symptom that proves the software has made the wrong passenger-seat decision.

Who's affected?

Spans INFINITI and Nissan models across 2013 and 2014, with scope tied to both electrical system software and front air bag components.

2014 INFINITI QX60 electrical system software
2014 INFINITI QX60 front air bag
2014 INFINITI Q50 electrical system software
2014 INFINITI Q50 front air bag
2013 Nissan Leaf electrical system software
Units affected989,701

A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific vehicle is included.

What's the safety risk?

If the occupant classification system misses an adult passenger, the passenger airbag is deactivated. In a crash where airbag deployment is warranted, that failure increases the passenger's injury risk. Schedule the recall repair soon and keep passengers out of the front seat until the software update is complete. Repair will be free at any franchised INFINITI dealer once available.

What should I do?

  1. Check your VIN to confirm your 2013-2014 INFINITI QX60, Q50, Leaf, Pathfinder, JX35, Altima, Sentra, or NV200 is included in this recall.
  2. Confirm whether INFINITI has mailed the recall notice; owner notices began on April 14, 2014.
  3. Contact a franchised INFINITI dealer to ask about the free OCS software update that fixes the passenger-seat detection problem.
  4. Bring the recall notice if you have it. If not, reference recall number 14V138 when you call.
  5. Avoid placing an adult passenger in the front passenger seat until the OCS software update is complete.

What happens at the repair

At the dealer, an INFINITI technician will update the occupant classification system software once the remedy is available. That software controls how the front passenger seat detects an adult occupant, so the repair focuses on correcting the OCS programming rather than replacing a mechanical part. The final dealer repair will be free once available, with parts and labor covered under the recall. Ask the service desk to confirm that the software update has been completed before the vehicle is returned.

Timeline

March 25, 2014 NHTSA published the recall
April 14, 2014 Owner notification mailed

Frequently asked questions

What is recall 14V138?

Recall 14V138 covers 989,701 2013-2014 INFINITI QX60, Q50, Leaf, Pathfinder, JX35, Altima, Sentra, and NV200 vehicles with occupant classification system software that can classify an adult passenger seat as empty. The dealer remedy is an OCS software update at no cost.

What should I do if my 2013-2014 INFINITI QX60, Q50, Leaf, Pathfinder, JX35, Altima, Sentra, or NV200 is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 14V138. If it is, contact a franchised INFINITI dealer to schedule the OCS software update. Reference recall number 14V138 when you call. The repair is free.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the recall remedy says dealers will update the occupant classification system software free of charge. Use recall number 14V138 when you schedule service with an INFINITI dealer.

What is the safety risk in recall 14V138?

The safety risk is passenger airbag nondeployment in a crash where deployment is warranted. If the OCS software classifies an occupied adult passenger seat as empty, the passenger airbag is deactivated, increasing the risk of injury to the passenger.

What if I bought this vehicle used?

The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2013-2014 INFINITI vehicle is included, then call an INFINITI dealer with recall number 14V138.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/14V138000
INFINITI customer service1-800-647-7261
NHTSA recall #14V138
NHTSA recall # (full)14V138000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →