Recall 14V128 affects 417 2013-2014 Heartland Cyclone, Landmark, Bighorn Silverado, and Bighorn fifth-wheel trailers for self-starting microwaves. Repair is free through Heartland dealers.
Heartland is recalling 417 2013-2014 Cyclone, Landmark, Bighorn Silverado, and Bighorn fifth wheel trailers because certain Frigidaire KG-series microwaves can start on their own and heat while unattended. If the microwave turns on with contents inside, a fire can result; the Heartland dealer repair will be free once available.
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What's wrong?
The recalled equipment is the Frigidaire KG-series microwave installed in certain 2013-2014 Heartland Cyclone, Landmark, Bighorn Silverado, and Bighorn fifth wheel trailers. The microwave is supposed to heat only after the user closes the door, selects a cook setting, and starts the appliance. Its controls and door system are meant to keep heating off when no one has asked it to run.
On trailers in this recall, the microwave can start by itself and begin heating while unattended. NHTSA campaign 14V128 identifies Frigidaire KG-series models CFMV152CLB and CFMV154CLS in the listed serial number range. The filing does not identify a specific owner-visible cause, so the important defect is the uncommanded heating itself.
There is no warning sign before failure. A microwave that starts on its own is not behaving normally, even if it stops again or no food is inside.
Who's affected?
Spans Cyclone, Landmark, Bighorn Silverado, and Bighorn across the 2013 and 2014 model years, all involving recreational vehicle/trailer equipment.
| 2013 Heartland Cyclone | Recreational vehicle/trailer |
|---|---|
| 2014 Heartland Cyclone | Recreational vehicle/trailer |
| 2014 Heartland Landmark | Recreational vehicle/trailer |
| 2013 Heartland Bighorn Silverado | Recreational vehicle/trailer |
| 2013 Heartland Landmark | Recreational vehicle/trailer |
| 2014 Heartland Bighorn | Recreational vehicle/trailer |
| Units affected | 417 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An affected microwave can start by itself. If food, paper, or other contents are inside, that self-start can cause a fire. Until the keypad repair is complete, leave the microwave empty whenever it is unattended and schedule the repair. Repair will be free at any franchised Heartland dealer once available.
What should I do?
- Check your VIN to confirm your 2013-2014 Heartland Cyclone, Landmark, Bighorn Silverado, or Bighorn is included in this recall.
- Call Heartland at 1-877-262-8032 to confirm the repair path before scheduling service.
- Keep the microwave empty whenever the trailer is unattended until the membrane/keypad repair is complete.
- Ask a franchised Heartland dealer about the free membrane/keypad repair that stops the Frigidaire KG-series microwave from starting and heating on its own.
- Reference recall number 14V128 and Heartland recall 99-01-17 when you call or visit the dealer.
What happens at the repair
The remedy calls for Heartland to notify owners and for a Heartland dealer to repair the microwave membrane/keypad component at no charge. Until that repair is completed, do not store anything inside the microwave while it is unattended. Once the dealer repair is available for your trailer, the technician handles the membrane/keypad work under the recall, so parts and labor are covered. The filing does not give an estimated repair time.
Timeline
| March 18, 2014 | NHTSA published the recall |
|---|---|
| May 8, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V128?
Recall 14V128 covers 417 2013-2014 Heartland fifth wheel trailers with certain Frigidaire KG-series microwaves. The microwave can start on its own and heat while unattended. If contents are inside, a fire can result. Heartland dealers will repair the membrane/keypad component for free.
What should I do if my 2013-2014 Heartland Cyclone, Landmark, Bighorn Silverado, or Bighorn is on this recall?
Check your VIN to confirm your specific trailer is included in recall 14V128. If it is, contact a Heartland dealer to schedule the microwave membrane/keypad repair. Reference recall 14V128 or Heartland recall number 99-01-17 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Heartland dealers will repair the microwave membrane/keypad component free of charge. Heartland lists 1-877-262-8032 for owner questions about this recall.
Is it safe to use the microwave before the repair?
Do not store anything in the microwave while it is unattended until the repair is complete. The recalled microwave can start on its own and begin heating. If something is inside, the official consequence says a fire can result.
What if I bought my Heartland fifth wheel used?
The free recall repair still applies. Recall coverage follows the trailer, not the first owner. Check your VIN to confirm whether your specific Heartland Cyclone, Landmark, Bighorn Silverado, or Bighorn is included, then contact a Heartland dealer for the free repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V128000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 14V128 |
| NHTSA recall # (full) | 14V128000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →