Recall 14V127 covers 241 2013-2014 Thor Motor Coach Challenger, Tuscany, Tuscany Xte, and Palazzo RVs. Repair is free at dealers.
Thor Motor Coach is recalling 241 2013-2014 Tuscany, Challenger, Tuscany Xte, and Palazzo recreational vehicles because certain Frigidaire KG-series microwaves can start on their own and heat while unattended. If contents are inside, that heating creates a fire risk, and the Thor Motor Coach dealer repair will be free once available.
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What's wrong?
The recalled part is the Frigidaire KG-series microwave installed in certain 2013-2014 Thor Motor Coach Tuscany, Challenger, Tuscany Xte, and Palazzo recreational vehicles. A microwave is supposed to heat only after someone selects a cooking cycle and starts it from the control panel. In an RV, that appliance sits inside the living space, close to cabinets, counters, and stored items.
On affected RVs, the microwave can start on its own and begin heating while unattended. The recall identifies the unsafe behavior, not a separate owner-serviceable cause. The practical failure is that the appliance energizes without someone pressing Start, so the normal control sequence is no longer dependable.
There is no warning sign before failure. Owners should treat any unexpected microwave operation as the defect showing itself, especially if the unit turns on when no one is using it.
Who's affected?
Covers Tuscany, Challenger, Tuscany Xte, and Palazzo motorhomes across the 2013 and 2014 model years, all tied to the recreational vehicle/trailer equipment component.
| 2013 Thor Motor Coach Tuscany | Recreational vehicle/trailer |
|---|---|
| 2013 Thor Motor Coach Challenger | Recreational vehicle/trailer |
| 2014 Thor Motor Coach Challenger | Recreational vehicle/trailer |
| 2014 Thor Motor Coach Tuscany | Recreational vehicle/trailer |
| 2014 Thor Motor Coach Tuscany Xte | Recreational vehicle/trailer |
| 2014 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
| Units affected | 241 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
If the microwave starts on its own with contents inside, the result is a fire risk. Until the keypad repair is complete, keep the microwave empty whenever the coach is unattended and use it only while present. Contact a Thor Motor Coach dealer for the keypad repair. Repair will be free at any franchised Thor Motor Coach dealer once available.
What should I do?
- Check your VIN to confirm your 2013-2014 Thor Motor Coach Tuscany, Challenger, Tuscany Xte, or Palazzo is included in this recall.
- Use the Thor Motor Coach notice mailed on May 12, 2014, or call Thor Motor Coach customer service at 1-877-500-1020 if you never received it.
- Contact a franchised Thor Motor Coach dealer about the free membrane/keypad repair that addresses the microwave starting on its own while unattended.
- Reference recall number 14V127 and Thor Motor Coach recall RC000088 when you call.
- Keep the microwave empty while it is unattended until the repair is complete.
What happens at the repair
At the dealer, a Thor Motor Coach technician repairs the microwave membrane/keypad component, the control surface involved in this recall. The dealer repair will be free once the repair is open for your VIN. Until that work is complete, do not store anything in the microwave while it is unattended. The recall began on May 12, 2014, so ask the service desk to confirm the open repair path for your specific 2013-2014 Tuscany, Challenger, Tuscany Xte, or Palazzo.
Timeline
| March 18, 2014 | NHTSA published the recall |
|---|---|
| May 12, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V127?
Recall 14V127 covers 241 2013-2014 Thor Motor Coach Tuscany, Challenger, Tuscany Xte, and Palazzo recreational vehicles with certain Frigidaire KG-series microwaves. The microwave can start by itself and heat while unattended. Thor Motor Coach dealers repair the membrane and keypad component for free.
What should I do if my 2013-2014 Thor Motor Coach Tuscany, Challenger, Tuscany Xte, or Palazzo is on this recall?
Check your VIN to confirm your specific recreational vehicle is included in recall 14V127. If it is, contact a franchised Thor Motor Coach dealer to schedule the microwave membrane and keypad repair. Until the repair is complete, do not store anything in the microwave while it is unattended.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost to the owner. Thor Motor Coach dealers repair the affected microwave membrane and keypad component free of charge, regardless of where the recreational vehicle was purchased.
What is the safety risk?
The safety risk is fire. If the microwave starts by itself while contents are inside, those contents can heat while nobody is watching. Keep the microwave empty when it is unattended until a Thor Motor Coach dealer completes the free repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V127000 |
|---|---|
| Thor Motor Coach customer service | 1-877-500-1020 |
| NHTSA recall # | 14V127 |
| NHTSA recall # (full) | 14V127000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →