Recall 14V120 affects 708 2014 Keystone Bullet, Springdale, Passport, Hideout, and Cougar trailers for under-lubricated axle bearings. Repair is free at any franchised Keystone dealer.
Keystone is recalling 708 2014 Bullet, Springdale, Passport, Hideout, and Cougar trailers because the inner wheel bearings on the axle lack enough lubrication. An under-lubricated bearing can overheat, causing the wheel to seize or separate from the trailer and raising crash risk; the Keystone dealer repair will be free once available.
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What's wrong?
The rear axle on the 2014 Keystone Bullet, Springdale, Passport, Hideout, and Cougar trailers carries the trailer's weight and lets each wheel rotate on bearings. The inner wheel bearing sits inside the hub, near the axle, and helps the wheel spin smoothly while it stays centered on the axle.
In affected trailers, that inner bearing does not have enough lubrication. Grease is supposed to separate the moving metal surfaces inside the hub. With too little grease, those surfaces run with less protection, which increases heat and wear while the trailer is being towed.
There is no warning sign before failure. If your trailer is included in recall 14V120, have the axle and bearings inspected and repaired through Keystone before using it for another trip.
Who's affected?
Covers 5 Keystone trailer lines from the same model year, all tied to the rear suspension.
| 2014 Keystone Bullet | rear suspension |
|---|---|
| 2014 Keystone Springdale | rear suspension |
| 2014 Keystone Passport | rear suspension |
| 2014 Keystone Hideout | rear suspension |
| 2014 Keystone Cougar | rear suspension |
| Units affected | 708 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A poorly lubricated axle hub can overheat the wheel bearing and hub. If the wheel seizes or separates from the vehicle, control can be lost and crash risk rises. There is no warning sign before failure, so schedule the inspection and bearing repair promptly. Repair will be free at any franchised Keystone dealer once available.
What should I do?
- Check your VIN to confirm your 2014 Keystone Bullet, Springdale, Passport, Hideout, or Cougar is included in this recall.
- Contact a franchised Keystone dealer to schedule the free axle-hub and wheel-bearing inspection that checks for insufficient lubrication and damaged bearings.
- Bring the recall notice if Keystone mailed one, or reference recall number 14V120 when you call.
- Avoid towing the trailer until the inspection is complete, since an overheated bearing can seize or let a wheel separate from the trailer.
- Call Keystone at 1-866-425-4369 with questions about the dealer inspection and any covered bearing replacement.
What happens at the repair
At the dealer, a Keystone technician will inspect the axle hubs and inner wheel bearings for proper lubrication. If the inspection finds damaged bearings, the technician will replace those bearings. The final dealer repair will be free once available, with parts and labor covered under recall 14V120. Keep the service order in your files so you have proof of the inspection and any bearing replacement.
Timeline
| March 12, 2014 | NHTSA published the recall |
|---|---|
| April 7, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V120?
Recall 14V120 covers 708 2014 Keystone Bullet, Springdale, Passport, Hideout, and Cougar trailers with inner wheel bearings that lack enough axle lubrication. The bearing and hub can overheat, and Keystone dealers inspect the hubs and bearings for free.
What should I do if my 2014 Keystone Bullet, Springdale, Passport, Hideout, or Cougar is on this recall?
Check your VIN to confirm your specific trailer is included in recall 14V120. If it is, contact a franchised Keystone dealer to schedule an axle hub and bearing inspection. Reference recall number 14V120 and Keystone recall number 14-202 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Keystone dealers will inspect the axle hubs and bearings free of charge. Damaged bearings are replaced free as part of the recall repair.
What is the safety risk?
The risk is wheel-bearing overheating. If a bearing overheats, the wheel can seize or separate from the trailer, increasing crash risk. Check your VIN, then have a Keystone dealer inspect the axle hubs and bearings if your trailer is included.
What if I bought this Keystone trailer used?
The free recall repair still applies. Federal recall law requires the manufacturer to honor the recall regardless of ownership history. Check your VIN to confirm whether your specific trailer is included, then call a Keystone dealer with recall number 14V120.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V120000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 14V120 |
| NHTSA recall # (full) | 14V120000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →