Recall 14V102 affects 281 2009-2010 Starcraft Prodigy and Quest school buses for overheating door-actuator circuit boards. Repair is free at any franchised Starcraft dealer.
Starcraft is recalling 281 2009-2010 Prodigy and Quest school buses because voltage spikes in A & M Systems-brand door actuators can damage the circuit board and create high resistance. The board can overheat and increase fire risk; the Starcraft dealer repair will be free once available.
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What's wrong?
The door actuator on the 2009-2010 Starcraft Prodigy and Quest school buses is the powered unit that moves the passenger door when the driver opens or closes it. It uses an electrical circuit board to control the motor and door movement. The actuator has to receive clean electrical power so the door responds when commanded.
On these buses, voltage spikes can damage electrical parts inside the A & M Systems-brand door actuator. That damage causes the circuit board to develop high resistance, which means electrical current has a harder time passing through the board. When the board cannot carry current normally, the door actuator no longer controls the door the way it was designed to.
There is no warning sign before failure. Before the problem is obvious, the door system can appear to work normally, then stop responding when the actuator circuit board is damaged.
Who's affected?
Covers the Prodigy and Quest bus lines across the 2009 and 2010 model years, with electrical equipment listed for both.
| 2009 Starcraft Prodigy | Electrical |
|---|---|
| 2010 Starcraft Prodigy | Electrical |
| 2010 Starcraft Quest | Electrical |
| 2009 Starcraft Quest | Electrical |
| Units affected | 281 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
High resistance can cause the circuit board to overheat and increase the risk of a fire. Schedule the recall repair soon, especially if the vehicle stays in regular service. Repair will be free at any franchised Starcraft dealer once available.
What should I do?
- Check your VIN to confirm your 2009-2010 Starcraft Prodigy or Quest is included in this recall.
- Contact Starcraft customer service at 1-800-348-7440 to confirm the repair path for your bus.
- Ask a franchised Starcraft dealer about the free door-actuator circuit-board replacement that fixes the high-resistance overheating risk.
- Bring the owner notice if you have it. If not, reference recall number 14V102 when you call.
- Park the bus away from structures if you see heat, smoke, or burning smell near the door actuator, and ask Starcraft before driving it again.
What happens at the repair
The repair path is a circuit board replacement for the A & M Systems door actuator. Once the dealer repair is available for your bus, a Starcraft technician will replace the affected circuit boards at no charge. The goal is to remove the damaged, high-resistance board tied to voltage spikes in the door actuator system. Parts and labor are covered under the recall. Before bringing the bus in, ask the service desk to confirm the VIN and the parts needed for this campaign.
Timeline
| March 10, 2014 | NHTSA published the recall |
|---|---|
| March 20, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V102?
Recall 14V102 covers 281 2009-2010 Starcraft Prodigy and Quest school buses with A & M Systems-brand door actuators. Voltage spikes can damage the actuator electronics and create high resistance on the circuit board, increasing fire risk. Starcraft dealers replace the affected circuit boards for free.
What should I do if my 2009-2010 Starcraft Prodigy or Quest is on this recall?
Check your VIN to confirm your specific school bus is included in recall 14V102. If it is, contact a franchised Starcraft dealer to schedule the door-actuator circuit board replacement. Reference recall number 14V102 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to perform the recall repair at no cost. Starcraft dealers replace the affected door-actuator circuit boards free of charge for included 2009-2010 Prodigy and Quest school buses.
What is the safety risk in recall 14V102?
The safety risk is circuit-board overheating and fire. The recall says voltage spikes can damage the door actuator's electrical components and circuits, causing high resistance on the board. If your VIN is included, arrange the free circuit board replacement with a Starcraft dealer.
When did the Starcraft recall repair begin?
The recall repair began on March 20, 2014. Starcraft's remedy is replacement of the affected circuit boards free of charge. Owners can contact a franchised Starcraft dealer or Starcraft Bus at 1-800-348-7440 and reference recall number 14V102.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V102000 |
|---|---|
| Starcraft customer service | 1-800-348-7440 |
| NHTSA recall # | 14V102 |
| NHTSA recall # (full) | 14V102000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →