Recall 14V091 affects 121 2009-2014 Volvo Bus 9700 coaches with sliding seats that fail to latch. Repair is free at any franchised Volvo Bus dealer.
Volvo Bus is recalling 121 2009-2014 9700 coaches equipped with wheelchair lifts because sliding seat lock-down handles can latch in the wrong location and leave the seat unsecured. If the seat moves on its track during a crash, the passenger faces a higher injury risk; the dealer repair will be free once available.
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What's wrong?
On 2009-2014 Volvo Bus 9700 coaches equipped with a wheelchair lift, the sliding seats move to open space for a wheelchair passenger. The lock down handles are supposed to hold those seats in the correct position after they are moved. When the handle is set correctly, the seat stays latched to the floor structure during use.
The problem is in how the handle can be latched. The handle can be forced into an incorrect location, which damages the handle and leaves the seat without a proper latch. A seat that is not latched correctly is no longer secured the way the seating system is designed to secure it.
There is no warning sign before failure. After a seat has been moved, a loose seat or a handle that does not feel fully locked means the seating position needs dealer attention.
Who's affected?
Spans the 2009-2014 model years, all tied to the same seat assembly.
| 2011 Volvo Bus 9700 | seat assembly |
|---|---|
| 2012 Volvo Bus 9700 | seat assembly |
| 2014 Volvo Bus 9700 | seat assembly |
| 2013 Volvo Bus 9700 | seat assembly |
| 2009 Volvo Bus 9700 | seat assembly |
| 2010 Volvo Bus 9700 | seat assembly |
| Units affected | 121 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
NHTSA campaign 14V091 says an unlocked sliding seat can move forward and backward on its track during a crash, increasing injury risk for the seat passenger. Make sure the seat locks into position before use, and schedule service soon if your VIN is included. Repair will be free at any franchised Volvo Bus dealer once available.
What should I do?
- Check your VIN to confirm your 2009-2014 Volvo Bus 9700 is included in this recall.
- Contact a franchised Volvo Bus dealer to confirm repair availability for recall number 14V091.
- Schedule the seat-rail plate installation that shows the correct locking positions for the sliding seats, and ask for the operator's manual addendum.
- Bring the recall notice if Volvo Bus mailed one. If not, give the dealer recall number 14V091 when you call.
- Keep wheelchair-area sliding seats locked only in the marked positions until the repair is complete.
What happens at the repair
At the dealer, a Volvo Bus technician installs plates along the sliding seat rail to show the correct locking positions, then provides an addendum for the operator's manual. The work is meant to help prevent the wheelchair lift seating from being locked in the wrong position. The dealer repair is free once available. Volvo Bus began this recall on April 28, 2014.
Timeline
| March 4, 2014 | NHTSA published the recall |
|---|---|
| April 28, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V091?
Recall 14V091 covers 121 2009-2014 Volvo Bus 9700 coaches equipped with a wheelchair lift. The sliding seats used to make room for wheelchair passengers can be locked in the wrong position, damaging the handle and leaving the seat unsecured. Volvo Bus dealers install seat-rail plates and provide a manual addendum for free.
What should I do if my 2009-2014 Volvo Bus 9700 is on this recall?
Check your VIN to confirm your specific coach is included in recall 14V091. If it is, contact a franchised Volvo Bus dealer to schedule the seat-rail plate installation and operator's manual addendum. Reference recall number 14V091 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. For recall 14V091, Volvo Bus dealers install plates along the sliding seat rail to show the correct locking positions and provide the operator's manual addendum free of charge.
What is the safety risk?
The safety risk is an unsecured sliding seat. If the seat is not locked in place, it can move forward and backward on the track during a crash, increasing injury risk for the passenger in that seat. The dealer repair adds clear locking-position plates to the seat rail.
When did Volvo Bus start this recall repair?
Volvo Bus began the recall repair on April 28, 2014. If your 2009-2014 Volvo Bus 9700 is included and the work has not been completed, contact a franchised Volvo Bus dealer and reference recall number 14V091.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V091000 |
|---|---|
| Volvo Bus customer service | 1-800-528-6586 |
| NHTSA recall # | 14V091 |
| NHTSA recall # (full) | 14V091000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →