Recall 14V063 affects 538 2011-2014 International Durastar and Terrastar emergency vehicles for EWPS software shutdown. Repair is free at any franchised International dealer.
International is recalling 538 2011-2014 Durastar and Terrastar trucks built for emergency vehicle work because an engine shutdown protection setting was re-enabled after engine control module recalibration. If certain engine faults occur, that setting can shut the vehicle down during rescue operations and increase injury risk; International dealers will complete the repair free once available.
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What's wrong?
The Engine Warning Protection Shutdown system is software in the 2011-2014 International Durastar and Terrastar trucks equipped with the MaxxForce 7 diesel engine. It works through the Engine Control Module, the computer that reads engine data and controls engine operation. In normal service, that protection logic is used to guard the engine from damage when the computer sees a serious engine condition.
These trucks were built for emergency vehicle operations, where an automatic shutdown setting needs to be handled differently. During an Engine Control Module recalibration, the shutdown protection was re-enabled by mistake. That means the truck can enter the protection mode and shut the engine down when the software decides the threshold has been reached.
There is no warning sign before failure. Because the problem is a software setting, the truck can appear normal until the protection logic takes over.
Who's affected?
Covers Durastar and Terrastar trucks across the 2011-2014 model years, all tied to electrical system software.
| 2011 International Durastar | electrical system software |
|---|---|
| 2012 International Durastar | electrical system software |
| 2012 International Terrastar | electrical system software |
| 2013 International Durastar | electrical system software |
| 2013 International Terrastar | electrical system software |
| 2014 International Durastar | electrical system software |
| 2014 International Terrastar | electrical system software |
| Units affected | 538 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
With the Engine Warning Protection System enabled, certain engine faults can shut down the emergency vehicle. That shutdown can hamper rescue operations and increase injury risk for patients, responders, or people waiting for help. Contact a franchised International dealer and ask whether the ECM recalibration is open for your VIN. Repair will be free at any franchised International dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2014 International Durastar or Terrastar is included in this recall.
- Contact a franchised International dealer to ask whether the ECM software recalibration is open for your VIN.
- Schedule the free ECM software recalibration that disables the EWPS shutdown function for emergency vehicle operation.
- Bring the owner notice if International sent one. If not, reference recall number 14V063 when you call.
- Call International customer service at 1-331-332-5000 with questions about this recall.
What happens at the repair
The remedy calls for International dealers to recalibrate the ECM software so the Engine Warning Protection Shutdown system stays disabled. The dealer repair will be free once available. At that visit, an International technician updates the engine control module calibration rather than replacing a physical part. That software change is meant to prevent EWPS from being re-enabled after recalibration. Ask the service desk to confirm campaign 14V063 on the repair order before the work is closed.
Timeline
| February 19, 2014 | NHTSA published the recall |
|---|---|
| March 12, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V063?
Recall 14V063 covers 538 2011-2014 International Durastar and Terrastar emergency-use trucks with 2010 MaxxForce 7 V8 diesel engines. The ECM recalibration re-enabled Engine Warning Protection Shutdown, which can shut the vehicle down during certain engine faults. International dealers recalibrate the ECM software for free.
What should I do if my 2011-2014 International Durastar or Terrastar is on this recall?
Check your VIN to confirm your specific truck is included in recall 14V063. If it is, contact a franchised International dealer and ask for the ECM software recalibration under recall 14V063. Reference Navistar campaign number 14505 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and International dealers recalibrate the ECM software free of charge. The repair disables EWPS so the emergency vehicle does not shut down from the recalled software condition.
What is the safety risk?
The risk is shutdown during emergency service. If EWPS is enabled and certain engine faults occur, the truck can shut down during rescue operations, which hampers emergency response and increases injury risk. The free ECM recalibration disables EWPS for the affected emergency-use trucks.
When did the recall repair become available?
The recall repair became available after the recall began on March 12, 2014. International dealers perform the ECM software recalibration at no charge. Owners can call International at 1-331-332-5000 or contact a franchised International dealer with recall 14V063 and Navistar campaign number 14505.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V063000 |
|---|---|
| International customer service | 1-331-332-5000 |
| NHTSA recall # | 14V063 |
| NHTSA recall # (full) | 14V063000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →