Recall 14V042 affects 114 2008-2014 International vehicles with Eaton hybrid automated transmissions. Software can raise engine speed. Free repair at any franchised International dealer.
International recall 14V042 covers 114 2008-2014 4300, 3200, Iccb, Icsb, Workstar, and Ce vehicles equipped with Eaton hybrid automated transmissions because downshift software can raise engine speed without driver input. That unintended acceleration increases crash risk, and the dealer repair will be free once International makes it available.
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What's wrong?
The Eaton hybrid automated transmission in these 2008-2014 International 4300, 3200, Iccb, Icsb, Workstar, and Ce buses and trucks shifts gears without a clutch pedal. Its control software tells the transmission when to change gears and tells the engine how much speed to hold during that shift. During a normal downshift, engine speed is managed in step with the driver's throttle input and the vehicle's speed.
On the recalled vehicles, that software can raise engine speed during a downshift even though the driver has not asked for more throttle. The problem is in the transmission control behavior, not in the driver's pedal input. That mismatch can make the vehicle respond differently from what the driver expects during a gear change.
There is no warning sign before failure. The first sign is the vehicle raising engine speed during a downshift without the driver pressing for that response.
Who's affected?
Spans 6 truck and bus model lines across 7 model years, all tied to the automatic transmission.
| 2010 International 4300 | automatic transmission |
|---|---|
| 2008 International 4300 | automatic transmission |
| 2011 Ic Bus 3200 | automatic transmission |
| 2012 Ic Bus Iccb | automatic transmission |
| 2012 International 4300 | automatic transmission |
| 2011 International 4300 | automatic transmission |
| 2009 International 4300 | automatic transmission |
| 2013 Ic Bus Icsb | automatic transmission |
| 2010 Ic Bus 3200 | automatic transmission |
| 2011 Ic Bus Icsb | automatic transmission |
| 2013 International 4300 | automatic transmission |
| 2013 International Workstar | automatic transmission |
| 2012 Ic Bus Ce | automatic transmission |
| 2014 Ic Bus Ce | automatic transmission |
| Units affected | 114 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A control-module software issue can raise engine speed without the driver asking for it, causing unintended acceleration and increasing the risk of a crash. If the vehicle accelerates unexpectedly, slow down carefully and contact a dealer before the next trip. Repair will be free at any franchised International dealer once available.
What should I do?
- Check your VIN to confirm your 2008-2014 International 4300, 3200, Iccb, Icsb, Workstar, or Ce is included in this recall.
- Contact International customer service at 1-331-332-1590 to confirm whether the Hybrid Control Module software update is open for your VIN.
- Ask which Eaton authorized service facility can perform the free software update that fixes the unintended engine-speed increase during downshifts.
- Reference recall number 14V042 when you call or schedule service.
- Drive cautiously until the update is complete. Leave extra space and be ready for unintended acceleration during downshifts.
What happens at the repair
At the dealer or Eaton authorized service facility, an International technician updates the Eaton Hybrid Control Module software. That software controls the affected hybrid automated transmission, so the repair is a software version update rather than a parts replacement. The dealer repair will be free once available for your VIN. The source remedy says owner notification began on May 28, 2014. No separate reimbursement program is listed for this campaign, so this section does not give a reimbursement step.
Timeline
| February 7, 2014 | NHTSA published the recall |
|---|---|
| May 28, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V042?
Recall 14V042 covers 114 2008-2014 International 4300, 3200, Iccb, Icsb, Workstar, and Ce vehicles equipped with Eaton hybrid automated transmissions. The transmission software can raise engine speed during downshifts without driver input, increasing crash risk. Eaton authorized service facilities will update the software for free.
What should I do if my 2008-2014 International 4300, 3200, Iccb, Icsb, Workstar, or Ce is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 14V042. If it is, contact an International dealer or Eaton authorized service facility and ask for the Hybrid Control Module Software update. Reference recall number 14V042 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and Eaton authorized service facilities will update the Hybrid Control Module Software version free of charge. International owners can also call 1-331-332-1590 for recall support.
What is the safety risk?
The safety risk is unintended acceleration during a downshift. The software controlling the Eaton hybrid automated transmission can raise engine speed without the driver's input, increasing the risk of a crash. If your VIN is included, arrange the free software update.
When did the recall repair become available?
The recall began on May 28, 2014. That means the owner notification period is already past, so used-vehicle owners and fleet operators should check the VIN and contact an International dealer or Eaton authorized service facility for the free software update.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V042000 |
|---|---|
| International customer service | 1-331-332-1590 |
| NHTSA recall # | 14V042 |
| NHTSA recall # (full) | 14V042000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →