Recall 13V588 covers 23 2014 INFINITI Q50 vehicles with Direct Adaptive Steering software that can disable steering. Repair is free at an INFINITI retailer.
INFINITI is recalling 23 2014 Q50 vehicles with Direct Adaptive Steering because power steering software can shut off electric steering in freezing engine compartment temperatures and delay the mechanical backup system. Loss of steering raises the risk of a crash, and the dealer repair will be free once available.
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What's wrong?
The 2014 INFINITI Q50 in this recall uses Direct Adaptive Steering, a steer-by-wire system that turns the driver's steering input into electronic commands for the steering gear. The electric power assist system helps move the wheels with less effort, while a mechanical backup is meant to take over if the electronic steering is disabled.
In affected Q50 vehicles, the installed power steering software can react incorrectly when the engine compartment reaches freezing temperatures. The software can disable the electric steering system and delay engagement of the mechanical backup. During that gap, the driver can have much more difficulty steering than expected, especially at the moment the system changes over.
There is no warning sign before failure. If the system acts up, the first thing an owner notices can be sudden heavy steering or a delay before normal steering response returns.
Who's affected?
The scope uses two steering system labels for the same vehicle, so the VIN check matters more than the component wording.
| 2014 INFINITI Q50 | steering system |
|---|---|
| 2014 INFINITI Q50 | power steering system |
| Units affected | 23 |
A matching 2014 INFINITI Q50 does not guarantee inclusion. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
Disablement of the steering systems can cause loss of steering and increase crash risk. There is no warning sign listed before failure, so treat steering that stops responding or feels abnormal as unsafe and call an INFINITI dealer before moving the vehicle. Repair will be free at any franchised INFINITI dealer once available.
What should I do?
- Check your VIN to confirm your 2014 INFINITI Q50 is included in this recall.
- Do not drive your Q50 until INFINITI confirms the steering software update is complete.
- Call INFINITI at 1-800-662-6200 if you never received the notice or need towing guidance.
- Arrange a tow to a franchised INFINITI retailer if the vehicle still needs the free Direct Adaptive Steering software update.
- Reference recall number 13V588 when you call, and ask about a loaner vehicle while the repair is applied.
What happens at the repair
For affected 2014 Q50 vehicles, INFINITI's repair path centers on a software update for the Direct Adaptive Steering system. Do not drive the vehicle until the repair is complete. INFINITI notified owners, arranged towing to the nearest INFINITI retailer, and provided loaner vehicles while the update was applied. If the remedy is still not completed on your VIN, the final retailer repair will be free once available. Parts, labor, towing arranged through the recall, and the loaner vehicle are provided at no cost to the customer.
Timeline
| November 19, 2013 | Owner notification mailed |
|---|---|
| November 20, 2013 | NHTSA published the recall |
Frequently asked questions
What is recall 13V588?
Recall 13V588 covers 23 2014 INFINITI Q50 vehicles equipped with Direct Adaptive Steering. A power steering software version can disable the electric steering system in freezing engine-compartment temperatures and delay the mechanical backup steering system, increasing crash risk.
What should I do if my 2014 INFINITI Q50 is on this recall?
Check your VIN to confirm your specific Q50 is included in recall 13V588. If it is, contact an INFINITI retailer or INFINITI at 1-800-662-6200 and ask for the steering software update, towing, and a loaner vehicle. The repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety defects at no cost. INFINITI's remedy for recall 13V588 says the towing, loaner vehicle, and steering software update were provided at no cost to affected owners.
What is the safety risk in recall 13V588?
The safety risk is loss of steering. In affected 2014 INFINITI Q50 vehicles, freezing temperatures in the engine compartment can trigger steering software disablement and delay the mechanical backup system, increasing crash risk until the software update is completed.
What if I bought my INFINITI Q50 used?
The free repair still applies. Federal recall law requires manufacturers to honor safety recalls regardless of ownership history. Check your VIN to confirm whether your specific 2014 INFINITI Q50 is included, then reference recall 13V588 when you call the INFINITI retailer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V588000 |
|---|---|
| INFINITI customer service | 1-800-662-6200 |
| NHTSA recall # | 13V588 |
| NHTSA recall # (full) | 13V588000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →