Recall 13V558 affects 91 2011 Jayco Jay Series camping trailers for roof-lifter failure that lets the roof collapse. Free repair at a franchised Jayco dealer.
Jayco is recalling 91 2011 Jay Series pop-up camping trailers under recall 13V558 because a roof lifter component failure can cause the roof to collapse abruptly to the closed position. That sudden closure raises the risk of personal injury, and the Jayco dealer repair will be free once the remedy is available.
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What's wrong?
The roof lifter system on a 2011 Jayco Jay Series pop-up camping trailer is the hardware that raises the trailer roof from its travel position and holds it open while the camper is set up. It does the work that lets the roof lift evenly and stay supported above the walls while people are inside or around the trailer.
On affected trailers, a component failure in that roof lifter system leaves the roof without the support it needs. When that failure occurs, the roof drops abruptly back to the closed position instead of staying raised. No more specific failed part or root cause is named, so the problem is best understood as a failure in the lifting and support path.
There is no warning sign before failure. The first visible sign is the roof collapsing toward the closed position, which is why any included trailer needs the recall repair before normal use.
Who's affected?
| 2011 Jayco Jay Series | body structure |
|---|---|
| Units affected | 91 |
Not every 2011 Jayco Jay Series trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An abruptly closing roof increases the risk of personal injury, especially when someone is under or near the roof during setup or use. Keep hands and body clear of the roof mechanism and schedule the recall work soon. Repair will be free at any franchised Jayco dealer once available.
What should I do?
- Check your VIN to confirm your 2011 Jayco Jay Series camping trailer is included in this recall.
- Contact a franchised Jayco dealer and ask whether the free roof-lifter metal stop repair is open for your trailer.
- Reference recall number 13V558 when you call the dealer.
- Avoid standing or working under the raised roof until the metal stop is installed; the repair helps prevent the roof from collapsing closed after a roof lifter system failure.
- Call Jayco customer service at 1-800-283-8267 with questions about the recall or owner notice.
What happens at the repair
At the dealer, a Jayco technician adds a metal stop to the roof lifter system. The stop is meant to prevent the pop up roof from dropping suddenly into the closed position if part of the lifter system fails. The dealer repair will be free once available for your VIN, with parts and labor covered under recall 13V558. Ask the service desk to confirm that the metal stop installation is listed for your trailer before the work begins.
Timeline
| November 7, 2013 | NHTSA published the recall |
|---|---|
| December 19, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V558?
Recall 13V558 covers 91 2011 Jayco Jay Series pop-up camping trailers with a roof lifter system defect. If a component fails, the roof can abruptly collapse to the closed position, increasing the risk of personal injury. Jayco dealers add a metal stop for free.
What should I do if my 2011 Jayco Jay Series is on this recall?
Check your VIN to confirm your specific camping trailer is included in recall 13V558. If it is, contact a franchised Jayco dealer and ask for the roof lifter system recall repair. Reference recall number 13V558 when you call. The repair is free.
Does the Jayco recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 13V558, Jayco dealers add a metal stop that prevents sudden roof collapse, and parts and labor are covered.
What is the safety risk in recall 13V558?
The risk is personal injury from a sudden roof collapse. The recall involves the roof lifter system on the 2011 Jayco Jay Series pop-up camping trailer. If the system fails, the roof can drop to the closed position before the dealer installs the metal stop.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V558000 |
|---|---|
| Jayco customer service | 1-800-283-8267 |
| NHTSA recall # | 13V558 |
| NHTSA recall # (full) | 13V558000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →