Recall 13V520 covers 699 2009-2010 Glaval transit buses with A&M door actuator circuit boards that overheat. Repair is free at any franchised Glaval dealer.
Glaval is recalling 699 2009-2010 Titan, Sport, and Apollo transit buses because voltage spikes can damage A&M Systems electric door actuator circuits and create high resistance. That resistance can overheat the circuit board and raise fire risk, and the Glaval dealer repair will be free once available.
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What's wrong?
The electric door actuator on these 2009-2010 Glaval buses is the powered unit that opens and closes the bus door. It uses an electric motor and control electronics to move the door when the driver commands it. On buses equipped with A&M Systems-brand actuators, that actuator depends on a small circuit board to send power through the door mechanism correctly.
The defect starts when voltage spikes reach the actuator. Those spikes damage electrical parts and circuits inside the unit. As the circuit board develops high resistance, electrical current no longer moves through the actuator the way it should, and the door actuator can stop responding or work improperly.
There is no warning sign before failure. The filing does not list a specific noise, light, message, or change in door behavior that owners or drivers can rely on before the actuator fails.
Who's affected?
Spans 9 Glaval bus models across the 2009 and 2010 model years, all tied to the electrical system.
| 2010 Glaval Titan | electrical system |
|---|---|
| 2010 Glaval Titan Ii | electrical system |
| 2009 Glaval Sport | electrical system |
| 2010 Glaval Universal | electrical system |
| 2010 Glaval Primetime | electrical system |
| 2009 Glaval Titan Ii | electrical system |
| 2010 Glaval Bus Concorde Ii | electrical system |
| 2009 Glaval Bus Entourage | electrical system |
| 2009 Glaval Concorde | electrical system |
| 2010 Glaval Bus Apollo | electrical system |
| 2009 Glaval Bus Apollo | electrical system |
| 2010 Glaval Concorde | electrical system |
| 2010 Glaval Bus Entourage | electrical system |
| 2009 Glaval Bus Concorde Ii | electrical system |
| 2009 Glaval Titan | electrical system |
| 2009 Glaval Universal | electrical system |
| 2009 Glaval Primetime | electrical system |
| 2010 Glaval Sport | electrical system |
| Units affected | 699 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
High resistance in the circuit board can overheat the board and increase the risk of a fire. Schedule the recall repair soon, and ask the dealer whether the vehicle needs any use limits before the board is replaced. Repair will be free at any franchised Glaval dealer once available.
What should I do?
- Check your VIN to confirm your 2009-2010 Glaval bus is included in this recall.
- Contact Glaval customer service at 1-574-262-2212 to ask whether the free circuit-board replacement is open for your bus.
- Call a franchised Glaval service location with recall number 13V520 and ask about the A&M Systems door-actuator circuit board repair.
- Bring the recall notice if Glaval mailed one, or give the service desk recall number 13V520 when you schedule.
- Keep the bus out of service if the electric door actuator shows heat, smoke, or a burning odor before the repair.
What happens at the repair
For campaign 13V520, Glaval's remedy is to notify owners and have dealers replace the circuit board in the A&M Systems electric door actuator. The repair is free once it is available for your VIN. A Glaval technician replaces the board that can develop high resistance after voltage spikes damage the actuator's electrical components and circuits. The recall began on November 14, 2013, but the dealer still needs to confirm the bus is included before ordering parts or scheduling the work.
Timeline
| October 18, 2013 | NHTSA published the recall |
|---|---|
| November 14, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V520?
Recall 13V520 covers 699 2009-2010 Glaval Titan, Titan Ii, Sport, Universal, Primetime, Concorde Ii, Entourage, Concorde, and Apollo transit buses with A&M Systems electric door actuators. Voltage spikes can damage the actuator circuit board, increasing electrical resistance and fire risk. Glaval dealers replace the circuit board for free.
What should I do if my 2009-2010 Glaval Titan, Titan Ii, Sport, Universal, Primetime, Concorde Ii, Entourage, Concorde, or Apollo is on this recall?
Check your VIN to confirm your specific bus is included in recall 13V520. If it is, contact a Glaval dealer and ask for the free electric door actuator circuit board replacement. Reference recall number 13V520 when you call. Glaval's owner contact number is 1-574-262-2212.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Glaval's remedy says dealers will replace the electric door actuator circuit board free of charge. The repair applies through the recall, regardless of where the bus was purchased.
What is the safety risk in recall 13V520?
The safety risk is fire. Voltage spikes can damage electrical components inside the A&M Systems door actuator, causing high resistance on the circuit board. High resistance can make the circuit board overheat, increasing the risk of a fire.
What if I bought this Glaval bus used?
The recall still follows the bus. Used ownership does not remove the free repair requirement, but the original owner notice was mailed years ago. Check your VIN to confirm whether your specific 2009-2010 Glaval bus is included, then call a Glaval dealer with recall number 13V520.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V520000 |
|---|---|
| Glaval customer service | 1-574-262-2212 |
| NHTSA recall # | 13V520 |
| NHTSA recall # (full) | 13V520000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →