Recall 13V499 affects 434 2010-2011 Neo Trailers Ncv, Nas, and Nav cargo trailers for Fastec door locks that can jam. Fastec coordinates free replacement.
Neo Trailers is recalling 434 2010-2011 Ncv, Nas, and Nav cargo trailers equipped with Fastec-brand door locks because the key can be removed in a way that jams the deadbolt. If the deadbolt jams, the interior side of the lock can jam too, trapping someone inside the trailer and raising the risk of injury; the dealer repair will be free once available.
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What's wrong?
The affected part on these 2010-2011 Neo Trailers Ncv, Nas, and Nav cargo trailers is the Fastec-brand door lock. The lock is supposed to let the key turn the cylinder, move the latch, and set or release the deadbolt so the trailer door closes securely and opens when needed.
On recalled trailers, the key can be pulled out at the wrong point in the lock's travel. When that happens, the lock mechanism can leave the deadbolt out of position and jam it. A jammed deadbolt keeps the door from operating normally, even though the rest of the latch hardware is still attached to the trailer.
There is no warning sign before failure. The first sign is the lock not releasing or the deadbolt staying jammed when the key is turned.
Who's affected?
Covers Ncv, Nas, and Nav trailers across the 2010 and 2011 model years, all tied to the same latches/locks/linkages component.
| 2010 Neo Trailers Ncv | Latches/locks/linkages |
|---|---|
| 2010 Neo Trailers Nas | Latches/locks/linkages |
| 2011 Neo Trailers Nav | Latches/locks/linkages |
| 2011 Neo Trailers Ncv | Latches/locks/linkages |
| 2011 Neo Trailers Nas | Latches/locks/linkages |
| 2010 Neo Trailers Nav | Latches/locks/linkages |
| Units affected | 434 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A jammed deadbolt can trap someone inside the travel trailer if the interior lock jams too, leaving that person unable to exit and increasing the risk of injury. Have the lock cylinders inspected and replaced as needed. Repair will be free at any franchised Neo Trailers dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Neo Trailers Ncv, Nas, or Nav cargo trailer is included in this recall.
- Contact Neo Trailers at 1-269-503-7630 to ask about the Fastec inspection and free lock-cylinder replacement.
- Reference recall number 13V499 when you call, and ask whether Fastec will coordinate the inspection for your trailer.
- Bring the owner notice if you received one, or give the service desk your VIN and recall number.
- Avoid locking the trailer door from the outside while someone is inside until the Fastec-brand door lock has been inspected or repaired.
What happens at the repair
Neo Trailers tells owners about the recall, while Fastec coordinates the lock work. The process is an inspection of the Fastec door lock cylinders, followed by replacement of any cylinders that need replacement. The final repair is free once available, with parts and labor covered under the recall. The remedy record says the recall began on December 4, 2013, so ask Neo Trailers or Fastec how they are handling this campaign for your trailer now.
Timeline
| October 23, 2013 | NHTSA published the recall |
|---|---|
| December 4, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V499?
Recall 13V499 covers 434 2010-2011 Neo Trailers Ncv, Nas, and Nav cargo trailers with Fastec-brand door locks. The key can be removed in a way that jams the deadbolt, trapping a person inside. Fastec will coordinate inspection and cylinder replacement for free.
What should I do if my 2010-2011 Neo Trailers Ncv, Nas, or Nav is on this recall?
Check your VIN to confirm your specific trailer is included in recall 13V499. If it is, contact Neo Trailers at 1-269-503-7630 or Fastec at 1-800-837-2505 and ask for the Fastec door-lock inspection and cylinder replacement. The recall repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost. For recall 13V499, Fastec coordinates the door-lock inspection and replaces the affected lock cylinders for free when replacement is needed.
What is the safety risk?
The safety risk is being trapped inside the trailer. If the deadbolt jams, the interior side of the lock can jam too, leaving a person inside unable to exit and increasing injury risk. The fix is a free inspection and lock-cylinder replacement when needed.
What if I bought my Neo Trailers cargo trailer used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your 2010-2011 Neo Trailers Ncv, Nas, or Nav is included, then reference recall 13V499 when you contact Neo Trailers or Fastec.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V499000 |
|---|---|
| Neo Trailers customer service | 1-269-503-7630 |
| NHTSA recall # | 13V499 |
| NHTSA recall # (full) | 13V499000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →