Recall 13V443 covers 79 2006-2013 Craftsmen Custom Vehicle vehicles with Fastec door locks that can jam. Inspection and needed replacement are free.
Craftsmen is recalling 79 2006-2013 Custom Vehicle builds with Fastec-brand door locks because the key can be removed in a way that jams the deadbolt. If the lock jams from inside, a person can be trapped and forced to use the emergency exit; the dealer repair will be free once available.
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What's wrong?
The Fastec-brand door lock on 2006-2013 Craftsmen Custom Vehicle units is the exterior lock assembly that secures the entry door. The deadbolt is the solid locking bar inside that assembly. When the key turns normally, the deadbolt moves fully in or out so the door locks and unlocks cleanly.
On affected vehicles, the key can be removed from the lock before the deadbolt has completed that movement. That leaves the deadbolt partly positioned inside the mechanism. Once it jams, the door lock does not operate as intended, and the entry door no longer locks or unlocks the way the owner expects.
There is no warning sign before failure. The problem shows up at the lock itself: the key comes out, the deadbolt binds, or the door no longer locks or unlocks normally.
Who's affected?
Spans the 2006-2013 model years, with the same equipment component named for each year.
| 2013 Craftsmen Custom Vehicle | Equipment |
|---|---|
| 2006 Craftsmen Custom Vehicle | Equipment |
| 2008 Craftsmen Custom Vehicle | Equipment |
| 2007 Craftsmen Custom Vehicle | Equipment |
| 2009 Craftsmen Custom Vehicle | Equipment |
| 2010 Craftsmen Custom Vehicle | Equipment |
| 2012 Craftsmen Custom Vehicle | Equipment |
| 2011 Craftsmen Custom Vehicle | Equipment |
| Units affected | 79 |
A matching 2006-2013 Craftsmen Custom Vehicle does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A jammed deadbolt can also jam the interior side of the door lock. A person inside can be trapped and forced to use the emergency exit, increasing the risk of injury. Repair will be free at any franchised Craftsmen dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2013 Craftsmen Custom Vehicle is included in this recall.
- Contact Craftsmen at 1-800-373-3575 to confirm the current Fastec lock-cylinder inspection and replacement instructions.
- Schedule the Fastec lock-cylinder inspection and replacement, as needed, to address deadbolt jamming.
- Reference recall number 13V443 when you call, and keep any Craftsmen or Fastec owner notice with your service paperwork.
- Use the emergency exit if the door lock jams while someone is inside the vehicle.
What happens at the repair
Craftsmen's repair path is an inspection of the Fastec door lock cylinders, followed by cylinder replacement when the inspection shows replacement is needed. The repair is free under the recall. Before arranging service, confirm with Craftsmen or Fastec that the cylinder inspection and replacement are ready for your VIN. Once the repair is open for your vehicle, a Craftsmen technician handles the inspection and replacement work at no charge.
Timeline
| September 18, 2013 | NHTSA published the recall |
|---|---|
| November 22, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V443?
Recall 13V443 covers 79 2006-2013 Craftsmen Custom Vehicle units equipped with Fastec-brand door locks. The key can be removed in a way that jams the deadbolt, which can trap someone inside until they use the emergency exit. Fastec will coordinate inspection and cylinder replacement for free.
What should I do if my 2006-2013 Craftsmen Custom Vehicle is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 13V443. If it is, contact Craftsmen at 1-800-373-3575 or Fastec at 1-800-837-2505 to arrange the door-lock inspection and cylinder replacement. The recall repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair recall defects at no cost. For recall 13V443, Fastec will coordinate inspection and replacement of the affected door-lock cylinders, as needed, free of charge.
What is the safety risk in recall 13V443?
The safety risk is being locked inside the vehicle. If the deadbolt jams, the inside of the door lock can jam too, forcing a person inside to use the emergency exit and increasing the risk of injury.
What if I bought my Craftsmen Custom Vehicle used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your 2006-2013 Craftsmen Custom Vehicle is included, then reference recall 13V443 when you contact Craftsmen or Fastec.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V443000 |
|---|---|
| Craftsmen customer service | 1-800-373-3575 |
| NHTSA recall # | 13V443 |
| NHTSA recall # (full) | 13V443000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →