Recall 13V394 affects 10 2013 Heartland Cyclone travel trailers with incorrect GVWR labels. Heartland provides the replacement label to owners for free.
Heartland is recalling 10 2013 Cyclone fifth-wheel trailers because the federal certification label lists an 18,000-pound GVWR instead of the true 16,000-pound rating. Loading the trailer by the wrong label can cause tire or suspension failure, poor handling, and a higher crash risk; the Heartland dealer repair will be free once available.
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What's wrong?
The Federal Certification Label on the 2013 Heartland Cyclone is the weight and compliance label attached to the trailer. It tells an owner, dealer, or inspector the trailer's Gross Vehicle Weight Rating, or GVWR, which is the maximum loaded weight the trailer is rated to carry. That rating matters when loading cargo, choosing a tow vehicle, and checking whether the trailer is within its certified limit.
On affected Cyclone trailers, the label lists the GVWR as 18,000 lbs even though the actual certified rating is 16,000 lbs. The trailer itself was not certified for the higher number printed on the label. That incorrect label can lead an owner to load or tow the trailer as if it has more capacity than it does.
There is no warning sign before failure. Because the defect is printed information, the issue shows up when you compare the certification label with the correct Heartland rating, not through a sound, warning light, or change in how the trailer feels.
Who's affected?
| 2013 Heartland Cyclone | vehicle label (placard or certification) |
|---|---|
| Units affected | 10 |
Not every 2013 Heartland Cyclone trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Loaded beyond the specified weight rating can cause tire or suspension failure, poor handling, and an increased risk of a crash. If your VIN is included, confirm the correct weight rating before towing or loading the trailer, and use the lowest verified limit until the replacement label is installed. Repair will be free at any franchised Heartland dealer once available.
What should I do?
- Check your VIN to confirm your 2013 Heartland Cyclone is included in this recall.
- Contact Heartland at 1-888-262-5992 to request the free replacement certification label that corrects the GVWR information.
- Reference recall number 13V394 when you call, and ask whether Heartland recall 99-01-14 applies to your trailer.
- Keep trailer loads within the correct GVWR until the replacement label is installed.
What happens at the repair
Heartland's stated remedy is a replacement Federal Certification Label with the corrected Gross Vehicle Weight Rating information. The recall began on September 16, 2013, and the replacement label is provided free of charge. A Heartland service representative or authorized service point applies the corrected label so the trailer's certification information matches the actual rating. There is no separate repair procedure listed beyond replacing the incorrect label. Parts and labor are covered under the recall.
Timeline
| September 3, 2013 | NHTSA published the recall |
|---|---|
| September 16, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V394?
Recall 13V394 covers 10 2013 Heartland Cyclone 3110 fifth wheel travel trailers with the wrong GVWR printed on the Federal Certification Label. The label lists 18,000 pounds, but the correct rating is 16,000 pounds. Heartland provides a replacement label for free.
What should I do if my 2013 Heartland Cyclone is on this recall?
Check your VIN to confirm your specific trailer is included in recall 13V394. If it is, contact Heartland or a franchised Heartland dealer and ask for the replacement Federal Certification Label. Use recall number 13V394 and Heartland recall number 99-01-14 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and Heartland provides the replacement certification label free of charge. The recall contact number listed for Heartland is 1-888-262-5992.
What is the safety risk?
The risk comes from loading the trailer above its true weight rating. The official consequence says that towing beyond the specified rating can lead to tire or suspension failure, poor vehicle handling, and increased crash risk. Confirm the VIN and get the corrected label before relying on the printed rating.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V394000 |
|---|---|
| Heartland customer service | 1-888-262-5992 |
| NHTSA recall # | 13V394 |
| NHTSA recall # (full) | 13V394000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →