Recall 13V372 affects 1,931 2012-2014 Crossroads Redwood recreational vehicles because cargo can activate the awning switch. A franchised Crossroads dealer installs switch covers free.
Crossroads is recalling 1,931 2012-2014 Redwood recreational vehicles because shifting cargo can hit the switch that deploys the power awning while the vehicle is moving. If the awning unfurls unexpectedly, it can increase crash risk; the Crossroads dealer repair will be free once available.
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What's wrong?
The power awning on a 2012-2014 Crossroads Redwood recreational vehicle is an exterior shade assembly that extends from the side of the coach when the owner presses its switch. The switch is supposed to be protected from accidental contact so the awning stays stored while the vehicle is being driven.
On affected Redwood vehicles, cargo inside the coach can shift while the vehicle is moving and press the awning deployment switch. That contact can start extending the awning during travel, even though the driver did not intend to use it. The problem is not with shade fabric wearing out; it is with the switch location and its exposure to loose cargo.
There is no warning sign before failure. An owner would only learn of the problem when the switch is bumped or the awning starts to deploy, so keeping cargo secured near the switch matters until the recall repair is complete.
Who's affected?
This recall spans 3 model years, all under the same Equipment component.
| 2012 Crossroads Redwood | Equipment |
|---|---|
| 2013 Crossroads Redwood | Equipment |
| 2014 Crossroads Redwood | Equipment |
| Units affected | 1,931 |
The year and model narrow the list, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An awning that unfurls unexpectedly creates a crash risk because it can distract the driver and affect the trailer while moving. If your VIN is included, schedule the recall repair and avoid using the awning controls until the switch cover is installed. Repair will be free at any franchised Crossroads dealer once available.
What should I do?
- Check your VIN to confirm your 2012-2014 Crossroads Redwood is included in this recall.
- Contact your nearest franchised Crossroads dealer to ask about the free power-awning switch-cover installation that prevents cargo from activating the awning switch.
- Bring the recall notice if Crossroads mailed one. If not, reference recall number 13V372 when you call.
- Secure cargo away from the awning switch until the cover is installed.
What happens at the repair
Once Crossroads confirms repair availability, a Crossroads technician will install a cover over the power awning switches. The cover is meant to keep shifting cargo from accidentally activating the awning switch while the Redwood is moving. The final dealer repair will be free once available, with parts and labor covered under the recall. When you call the service desk, ask whether the cover kit is in stock and how long the installation appointment will take.
Timeline
| August 20, 2013 | NHTSA published the recall |
|---|---|
| October 7, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V372?
Recall 13V372 covers 1,931 2012-2014 Crossroads Redwood recreational vehicles with a power-awning switch that can be activated by shifting cargo while the RV is moving. The awning can unfurl unexpectedly and increase crash risk. Crossroads dealers install a switch cover for free.
What should I do if my 2012-2014 Crossroads Redwood is on this recall?
Check your VIN to confirm your specific Redwood is included in recall 13V372. If it is, contact a franchised Crossroads dealer and ask for the free power-awning switch-cover installation. Reference recall number 13V372 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Crossroads dealers install the power-awning switch cover free of charge. Crossroads also lists owner support at 1-855-226-7496.
What is the safety risk in recall 13V372?
The safety risk is an unexpected awning deployment while the RV is moving. Shifting cargo can activate the power-awning switch, and an unfurled awning increases crash risk. Until the repair is complete, keep cargo away from the switch area and schedule the free dealer repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V372000 |
|---|---|
| Crossroads customer service | 1-855-226-7496 |
| NHTSA recall # | 13V372 |
| NHTSA recall # (full) | 13V372000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →