Royal is recalling 4 2009, 2013, 2014 Rtbgn, Adventure Iii, and Concept vehicles for awning motors that can unfurl. Repair is free.
Royal is recalling 4 2009, 2013, 2014 Rtbgn, Adventure Iii, and Concept vehicles because screws in the Dometic power awning motor assembly can shear after a design change. If the screws shear, the awning can unfurl while parked or in transit, increasing the risk of personal injury or a crash; the dealer repair will be free once available.
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What's wrong?
The power awning motor assembly on the 2009, 2013, 2014 Royal Rtbgn, Adventure Iii, and Concept vehicles is the powered unit that extends and retracts the exterior awning. The motor turns the awning mechanism, and its mounting screws help hold that assembly in place while the awning is stored or moving.
In this recall, a design change in the Dometic-brand motor assembly leaves those screws vulnerable to shearing. When a screw shears, it breaks across its shaft instead of staying fastened. Once that happens, the motor assembly no longer holds the awning hardware as designed, so the awning system loses secure control of the part it is supposed to move.
There is no warning sign before failure. An owner is not expected to hear a specific noise, see a warning light, or feel a clear change before the screws break.
Who's affected?
Three nameplates are listed across the 2009, 2013, and 2014 model years, all tied to equipment.
| 2013 Royal Rtbgn | Equipment |
|---|---|
| 2013 Obs Adventure Iii | Equipment |
| 2009 Obs Adventure Iii | Equipment |
| 2014 Obs Concept | Equipment |
| Units affected | 4 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Sheared motor assembly screws can let the awning unfurl unexpectedly while the vehicle is parked or in transit, increasing the risk of personal injury or a crash. If the awning moves unexpectedly, stop the trip and call the dealer for repair guidance. Repair will be free at any franchised Royal dealer once available.
What should I do?
- Check your VIN to confirm your 2009, 2013, 2014 Royal Rtbgn, Adventure Iii, or Concept is included in this recall.
- Do not drive the vehicle until the Dometic-brand power-awning motor repair is complete.
- Arrange a tow if the vehicle has to be moved for repair; do not drive it there yourself.
- Contact Royal customer service at 1-800-362-9592 and reference recall number 13V350 when you call.
- Keep the recall notice with your service paperwork and ask about the free awning-motor replacement.
What happens at the repair
At the Royal service appointment, Dometic staff replace the affected power awning motors with motors of a different design. The recall repair is free once available. The filing says the recall began on June 26, 2013, and owners were instructed not to drive until repairs were performed. Do not drive the vehicle until Royal or Dometic confirms the repair is complete. The available remedy text does not provide a repair time, so plan for the service desk to confirm timing when the appointment is arranged.
Timeline
| August 8, 2013 | NHTSA published the recall |
|---|---|
| September 4, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V350?
Recall 13V350 covers 4 Royal vehicles from 2009, 2013, 2014 with Dometic power awning motor screws that can shear. If that happens, the awning can unfurl while parked or in transit, increasing injury or crash risk. Dometic staff replace the affected motors for free.
What should I do if my 2009, 2013, 2014 Royal Rtbgn, Adventure Iii, or Concept is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 13V350. If it is, contact Royal at 1-800-362-9592 and ask how to arrange the Dometic awning motor replacement. OBS instructed owners to keep affected vehicles parked until repairs were performed.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the remedy for recall 13V350 is replacement of the affected Dometic power awning motors with motors of a different design.
What is the safety risk from recall 13V350?
The safety risk is an awning that unfurls unexpectedly. NHTSA campaign 13V350 says sheared motor assembly screws can let the awning open while the vehicle is parked or moving, increasing the risk of personal injury or a crash.
When did recall 13V350 begin?
The recall began on June 26, 2013. Because that date has passed, owners of affected Royal vehicles should confirm the VIN and contact Royal for the free Dometic power awning motor replacement process.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V350000 |
|---|---|
| Royal customer service | 1-800-362-9592 |
| NHTSA recall # | 13V350 |
| NHTSA recall # (full) | 13V350000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →