Recall 13V338 affects 2,336 2013 Keystone Passport and Bullet trailers for loose stabilizer-jack fasteners. Repair is free at any franchised Keystone dealer.
Keystone is recalling 2,336 2013 Passport and Bullet trailers under recall 13V338 because stabilizer jack mounting fasteners can fail, allowing a jack to loosen and separate from the trailer. A separated jack becomes a road hazard and raises crash risk, and the Keystone dealer repair will be free once available.
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What's wrong?
The stabilizer jacks on a 2013 Keystone Passport or Bullet trailer are the legs used after parking to steady the trailer at a campsite or service spot. They are not the trailer suspension; their job is to hold the trailer body steady when the trailer is stopped and supported.
On affected trailers, the mounting fasteners for those jacks fail. Once a fastener lets go, the jack is no longer held tight to the frame. The jack then loosens and separates from the trailer, leaving that corner without the support the jack is supposed to provide.
There is no warning sign before failure. Before towing, look at each stabilizer jack and its mounting points for looseness, missing hardware, or a jack that no longer sits tight against the trailer.
Who's affected?
Covers two Keystone travel-trailer lines from the same model year, Passport and Bullet, with the same equipment component listed.
| 2013 Keystone Passport | Equipment |
|---|---|
| 2013 Keystone Bullet | Equipment |
| Units affected | 2,336 |
A matching 2013 Keystone Passport or Bullet model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If the jack mounting fasteners fail, the jack can separate from the trailer and become a road hazard, increasing the risk of a crash. Treat a loose or separated jack as a reason to stop towing and call a Keystone dealer. Repair will be free at any franchised Keystone dealer once available.
What should I do?
- Check your VIN to confirm your 2013 Keystone Passport or Bullet trailer is included in this recall.
- Contact Keystone customer service at 1-866-425-4369 to confirm the dealer path for this recall.
- Ask about the stabilizer-jack mounting-fastener replacement that keeps the jack from coming loose and separating from the trailer.
- Bring the owner letter if Keystone mailed one. If not, reference recall number 13V338 and Keystone recall 13-196 when you call.
- Avoid towing the trailer until Keystone confirms the stabilizer-jack fasteners have been inspected or replaced.
What happens at the repair
At the dealer, a Keystone technician replaces the stabilizer jack mounting fasteners so the jack stays secured to the trailer. Keystone expected owner notices for this recall to begin in August 2013, but this filing does not confirm an open remedy date. If Keystone confirms the remedy is available for your VIN, the dealer repair is free. Until then, ask the service desk whether the fastener replacement can be completed under recall 13V338 before bringing the trailer in.
Timeline
| August 2, 2013 | NHTSA published the recall |
|---|---|
| August 16, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V338?
Recall 13V338 covers 2,336 2013 Keystone Passport and Bullet trailers with stabilizer-jack mounting fasteners that can fail. If the jack loosens and separates from the trailer, it becomes a road hazard and increases crash risk. Keystone dealers replace the mounting fasteners for free.
What should I do if my 2013 Keystone Passport or Bullet is on this recall?
Check your VIN to confirm your specific trailer is included in recall 13V338. If it is, contact a franchised Keystone dealer and ask for the stabilizer-jack mounting fastener replacement. Reference Keystone recall number 13-196 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone's remedy is dealer replacement of the stabilizer-jack mounting fasteners. Parts and labor are covered at a franchised Keystone dealer.
What is the safety risk?
The risk is a road hazard from a separating stabilizer jack. If the mounting fasteners fail, the jack can come loose from the trailer while it is being towed, increasing the risk of a crash for surrounding traffic.
What if I bought the Keystone trailer used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your 2013 Keystone Passport or Bullet is included, then call a franchised Keystone dealer and reference recall 13V338 or Keystone recall number 13-196.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V338000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 13V338 |
| NHTSA recall # (full) | 13V338000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →