Recall 13V327 affects 3 2013 Setra S417 Tc buses for a loose rear-axle control-arm joint. Repair is free at any franchised Setra dealer.
Setra is recalling 3 2013 S417 Tc buses because the bolted joint at the lower rear axle control arm can loosen after a manufacturing tightening change. A loose control arm can reduce the driver's ability to control direction and increase crash risk; the dealer repair will be free once Setra makes it available.
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What's wrong?
The rear lower control arm on a 2013 Setra S417 Tc is a suspension link that helps hold the rear axle in the correct position under the bus. Its bolted joint clamps that arm to the axle assembly. When the joint is tight, the axle and rear suspension stay aligned as the bus carries load and moves over the road.
On affected buses, that bolted joint was tightened using a changed manufacturing method. The joint can lose clamp force and loosen at the rear axle. Once it loosens, the control arm no longer holds the axle connection as firmly as designed, which leaves a critical suspension and axle joint out of spec.
There is no warning sign before failure. Because the recall does not identify a driver-notice symptom, owners should treat this as an inspection and repair issue rather than waiting for a noise, vibration, or handling change.
Who's affected?
The same S417 Tc bus recall involves both the drive axle and rear suspension.
| 2013 Setra S417 Tc | drive axle |
|---|---|
| 2013 Setra S417 Tc | rear suspension |
| Units affected | 3 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A loosened control arm connection can reduce the driver's ability to control the vehicle's direction, increasing crash risk. Schedule the recall service soon so the bolted connection is retorqued. Repair will be free at any franchised Setra dealer once available.
What should I do?
- Check your VIN to confirm your 2013 Setra S417 Tc is included in this recall.
- Contact a franchised Setra dealer to confirm the repair status before arranging service.
- Ask about the no-cost retorque service that tightens the rear-axle lower-control-arm bolted joint.
- Bring the recall notice if Setra or MCI sent one. If not, reference recall number 13V327 when you call.
- Avoid heavy loads and sharp maneuvers until the bolted connection is inspected and retorqued.
What happens at the repair
The repair described for this Setra recall is to retorque the bolted connection at the lower control arm in the rear axle. Have the dealer confirm the campaign is open for your VIN before scheduling the work. Once available for your vehicle, a Setra technician completes the retorque service at no cost to the customer. Parts and labor are covered under the recall.
Timeline
| July 24, 2013 | NHTSA published the recall |
|---|---|
| September 4, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V327?
Recall 13V327 covers 3 2013 Setra S417 Tc buses with a rear-axle lower-control-arm bolted joint that can loosen after a manufacturing tightening change. Setra's designated importer, MCI, will retorque the bolted connection at no cost.
What should I do if my 2013 Setra S417 Tc is on this recall?
Check your VIN to confirm your specific bus is included in recall 13V327. If it is, contact Setra service or MCI at 1-866-624-2622 to arrange the lower-control-arm bolt retorque. Reference recall 13V327 or Setra campaign 32.00U08919A when you call.
Is the recall repair free?
Yes. The recall remedy states that MCI will retorque the bolted connection at no cost to the customer. Federal recall law also requires the manufacturer to provide the covered recall repair free of charge.
What is the safety risk?
The safety risk is reduced directional control if the lower control arm loosens. That loss of control increases crash risk, so confirm the VIN and have the bolted joint retorqued through Setra service or MCI if the bus is included.
When did Setra begin this recall repair?
Setra began the recall on September 4, 2013. Since that date is past, affected owners can use the VIN check and contact Setra service or MCI to arrange the free lower-control-arm bolt retorque.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V327000 |
|---|---|
| Setra customer service | 1-866-624-2622 |
| NHTSA recall # | 13V327 |
| NHTSA recall # (full) | 13V327000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →