Recall 13V309 affects 3,705 2010-2013 Glaval Bus buses for loose rear A/C evaporator mounts. Repair is free at any franchised Glaval Bus dealer.
Glaval Bus is recalling 3,705 2010-2013 Universal, Concorde Ii, and Legacy buses because the rear interior air conditioner evaporator can loosen from its ceiling mounting over time. If the unit detaches and falls, occupants face an increased risk of injury; the dealer repair will be free once available.
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What's wrong?
The rear interior air conditioner evaporator in affected 2010-2013 Glaval Bus Concorde Ii, Legacy, Universal, Entourage, Titan Ii, Apollo, Sport, Synergy, and Primetime buses is the ceiling-mounted unit that helps cool the passenger area. An evaporator is part of the air conditioning system where refrigerant absorbs heat from cabin air, so the bus can deliver cooler air through the rear interior HVAC setup. Its ceiling mounting is supposed to keep that equipment fixed overhead while the bus is moving.
On these buses, the rear evaporator can work loose from its ceiling mounting over time. The recall information does not identify a detailed root cause, such as a specific bracket, fastener, or installation step. The practical problem is simpler: equipment that should stay secured to the ceiling no longer has the same secure attachment.
Glaval Bus did not identify an owner warning sign in the recall information. There is no warning sign before failure, so the VIN decides whether a specific bus is included.
Who's affected?
Spans the 2010-2013 model years across 9 Glaval Bus model lines, all listed under equipment.
| 2012 Glaval Bus Concorde Ii | Equipment |
|---|---|
| 2012 Glaval Bus Legacy | Equipment |
| 2012 Glaval Universal | Equipment |
| 2011 Glaval Universal | Equipment |
| 2012 Glaval Bus Entourage | Equipment |
| 2010 Glaval Bus Entourage | Equipment |
| 2011 Glaval Titan Ii | Equipment |
| 2010 Glaval Bus Apollo | Equipment |
| 2010 Glaval Sport | Equipment |
| 2013 Glaval Bus Concorde Ii | Equipment |
| 2013 Glaval Bus Entourage | Equipment |
| 2010 Glaval Synergy | Equipment |
| 2013 Glaval Primetime | Equipment |
| 2012 Glaval Titan Ii | Equipment |
| 2013 Glaval Universal | Equipment |
| 2010 Glaval Universal | Equipment |
| 2011 Glaval Bus Concorde Ii | Equipment |
| 2010 Glaval Bus Concorde Ii | Equipment |
| 2011 Glaval Bus Entourage | Equipment |
| 2012 Glaval Primetime | Equipment |
| 2011 Glaval Primetime | Equipment |
| 2010 Glaval Primetime | Equipment |
| 2010 Glaval Titan Ii | Equipment |
| 2012 Glaval Bus Apollo | Equipment |
| 2011 Glaval Bus Apollo | Equipment |
| 2012 Glaval Sport | Equipment |
| 2011 Glaval Sport | Equipment |
| 2013 Glaval Bus Apollo | Equipment |
| 2013 Glaval Bus Legacy | Equipment |
| 2013 Glaval Titan Ii | Equipment |
| 2011 Glaval Bus Legacy | Equipment |
| 2013 Glaval Sport | Equipment |
| Units affected | 3,705 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
The ceiling-mounted air conditioner evaporator can detach and fall into the passenger area, increasing the risk of injury. Schedule dealer service soon so the mounting bolts can be tightened or replaced before passengers ride under the unit. Repair will be free at any franchised Glaval Bus dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2013 Glaval Bus Concorde Ii, Legacy, Universal, Entourage, Titan Ii, Apollo, Sport, Synergy, or Primetime is included in this recall.
- Contact Glaval Bus customer service at 1-800-445-2825 to confirm repair handling for your bus.
- Schedule the free air conditioner evaporator mounting-bolt repair that keeps the rear ceiling evaporator secured.
- Bring the owner notice if Glaval Bus mailed one. If not, reference recall number 13V309 when you call.
- Avoid carrying passengers under the rear interior air conditioner area until the mounting bolts have been inspected and repaired.
What happens at the repair
For this campaign, the known repair path is a dealer visit once the repair is available. A Glaval Bus technician tightens the rear interior air conditioner evaporator mounting bolts and replaces bolts that do not hold properly. The work is tied to the ceiling-mounted evaporator, which can loosen over time. Parts and labor are free under the recall. Glaval Bus began owner notification on July 8, 2013, so ask the service desk to confirm the campaign before the bus comes in.
Timeline
| July 8, 2013 | Owner notification mailed |
|---|---|
| July 15, 2013 | NHTSA published the recall |
Frequently asked questions
What is recall 13V309?
Recall 13V309 covers 3,705 2010-2013 Glaval Bus Concorde Ii, Legacy, Universal, Entourage, Titan Ii, Apollo, Sport, Synergy, and Primetime buses with a rear interior air conditioner evaporator that can loosen from its ceiling mounting. Glaval Bus dealers will tighten or replace the mounting bolts for free.
What should I do if my 2010-2013 Glaval Bus Concorde Ii, Legacy, Universal, Entourage, Titan Ii, Apollo, Sport, Synergy, or Primetime is on this recall?
Check your VIN to confirm your specific bus is included in recall 13V309. If it is, contact a franchised Glaval Bus dealer to schedule the evaporator mounting-bolt inspection and repair. Reference recall number 13V309 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Glaval Bus will have dealers tighten and replace the rear interior air conditioner evaporator mounting bolts, as needed, free of charge.
What is the safety risk?
The safety risk is injury from the rear interior air conditioner evaporator falling from the ceiling. NHTSA campaign 13V309 says the unit can loosen from its mounting over time. If your VIN is included, schedule the free bolt tightening or replacement with a franchised Glaval Bus dealer.
When did Glaval Bus start this recall repair?
Glaval Bus began the recall repair on July 8, 2013. Because that date has passed, owners of included buses can contact a franchised Glaval Bus dealer now and ask for the free evaporator mounting-bolt repair under recall 13V309.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V309000 |
|---|---|
| Glaval Bus customer service | 1-800-445-2825 |
| NHTSA recall # | 13V309 |
| NHTSA recall # (full) | 13V309000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →