Recall 13V304 affects 249 2007-2013 Temsa TS30 and TS35C buses for missing emergency-exit labels. Repair is free at any franchised Temsa dealer.
Temsa is recalling 249 2007-2013 TS35C and TS30 coach buses because the emergency-exit window release label can be missing. In an emergency, passengers can spend extra time finding the release mechanism, increasing injury risk; the Temsa dealer repair will be free once available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
On the 2007-2013 Temsa TS30 and TS35C buses in NHTSA campaign 13V304, the part at issue is the label that points riders and crew to the nearest emergency exit window release mechanism. That label is supposed to tell someone, quickly and clearly, where to find the release for an emergency exit window. In a coach bus, that instruction matters because the release is part of the exit path when a door is not the right way out.
On affected buses, the label can be missing. The window release mechanism itself is not described as broken in the recall summary, but the missing label means the bus does not meet the emergency-exit labeling rule. In an emergency, a person looking for the nearest window release has less guidance than the safety standard requires.
There is no warning sign before failure. The issue is the missing emergency-exit label, so the practical sign is a label that is absent where the window release instructions should be.
Who's affected?
Spans the TS30 and TS35C across the 2007-2013 model years, all tied to the vehicle label.
| 2012 Temsa TS30 | vehicle label (placard or certification) |
|---|---|
| 2007 Temsa TS35C | vehicle label (placard or certification) |
| 2013 Temsa TS30 | vehicle label (placard or certification) |
| 2008 Temsa TS35C | vehicle label (placard or certification) |
| 2009 Temsa TS35C | vehicle label (placard or certification) |
| 2010 Temsa TS35C | vehicle label (placard or certification) |
| 2011 Temsa TS35C | vehicle label (placard or certification) |
| 2012 Temsa TS35C | vehicle label (placard or certification) |
| 2013 Temsa TS35C | vehicle label (placard or certification) |
| Units affected | 249 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A missing label can make it harder for passengers to find the closest emergency exit window release. In an emergency, that delay increases the risk of injury. Check whether your VIN is included and contact the dealer for recall instructions. Repair will be free at any franchised Temsa dealer once available.
What should I do?
- Check your VIN to confirm your 2007-2013 Temsa TS30 or TS35C coach bus is included in this recall.
- Contact Temsa customer service at 1-407-271-8935 to confirm the label-installation path for your bus.
- Reference recall number 13V304 when you call or speak with a Temsa service contact.
- Schedule installation of the missing emergency-exit-release label so passengers can identify the nearest window release mechanism.
- Keep the bus in service only with clear emergency-exit-release labeling in place for passengers.
What happens at the repair
Temsa's notice says owners were notified after the recall began on September 2, 2013. At the dealer or authorized service location, a Temsa technician checks the emergency exit window release labeling and installs any missing labels so passengers can identify the nearest release mechanism. The dealer repair will be free once available through the recall. Keep any service paperwork with the bus records.
Timeline
| July 9, 2013 | NHTSA published the recall |
|---|---|
| September 2, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V304?
Recall 13V304 covers 249 Temsa coach buses with missing labels for the nearest emergency exit window release mechanism. The recall includes 2012-2013 Temsa TS30 buses and 2007-2013 Temsa TS35C buses. Temsa will install any missing labels.
What should I do if my 2007-2013 Temsa TS30 or TS35C bus is on this recall?
Check your VIN to confirm your specific bus is included in recall 13V304. If it is, contact a franchised Temsa service location or CH Bus Sales at 1-407-271-8935 to arrange installation of any missing emergency-exit-window release labels.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects and noncompliance issues at no cost to the owner. For recall 13V304, Temsa will have any missing emergency-exit-window release labels installed.
What is the safety risk?
The safety risk is slower emergency exit access. Without a label marking the closest release mechanism, passengers can spend extra time finding how to open an emergency exit window, increasing the risk of injury during an emergency.
What if I bought the Temsa bus used?
The recall still follows the vehicle. A used 2012-2013 Temsa TS30 or 2007-2013 Temsa TS35C bus is still eligible if its VIN is included. Check your VIN, then reference recall 13V304 when you contact the service provider.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V304000 |
|---|---|
| Temsa customer service | 1-407-271-8935 |
| NHTSA recall # | 13V304 |
| NHTSA recall # (full) | 13V304000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →