Recall 13V241 affects 17 2014 Jayco White Hawk travel trailers for ungrounded converter wiring. Repair is free at any franchised Jayco dealer.
Jayco is recalling 17 2014 White Hawk travel trailers because the A/C to D/C converter was not properly grounded to the frame. Improper grounding raises the risk of excessive heat, melted wiring, and fire; the Jayco dealer repair will be free once available.
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What's wrong?
The A/C to D/C converter in a 2014 Jayco White Hawk changes incoming household-style A/C power into D/C power for the trailer's low-voltage systems. That converted power helps run interior electrical equipment and charge the battery. The converter also depends on a proper ground connection, which gives stray electrical current a controlled path back to the trailer frame.
In recall 13V241, the converter was not properly grounded to the frame on affected White Hawk travel trailers. Without that ground, an electrical fault inside the converter does not have the intended path away from the equipment. That leaves the trailer's electrical system without the protection Jayco designed into the circuit.
There is no warning sign before failure. The trailer's lights, battery charging, and other powered items can appear normal even when the converter ground is missing.
Who's affected?
| 2014 Jayco White Hawk | electrical system |
|---|---|
| Units affected | 17 |
Not every 2014 Jayco White Hawk trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A converter that is not properly grounded can overheat and melt wiring, increasing the risk of a fire. There is no warning sign named for this recall, so do not wait for symptoms before arranging dealer service. Repair will be free at any franchised Jayco dealer once available.
What should I do?
- Check your VIN to confirm your 2014 Jayco White Hawk is included in this recall.
- Contact Jayco customer service at 1-800-283-8267 for dealer instructions and reference recall number 13V241 when you call.
- Schedule the free converter-wiring inspection; the dealer checks the A/C to D/C converter ground and adds the ground wire if needed.
- Bring the Jayco owner notice mailed June 21, 2013, if you have it. If not, give the dealer recall number 13V241.
- Park the trailer and disconnect power if you see melted wiring, heat damage, or other electrical damage before the inspection.
What happens at the repair
Jayco's repair instructions call for a dealer inspection of the converter wiring on the 2014 White Hawk. Once the repair is available, a Jayco technician checks whether the A/C to D/C converter is properly grounded to the frame. If the ground wire is missing or not correctly installed, the technician adds the provided ground wire. Parts and labor are covered under the recall. The filing says the recall began on June 21, 2013, but it does not list a separate reimbursement program, so reimbursement is not addressed in this section.
Timeline
| June 4, 2013 | NHTSA published the recall |
|---|---|
| June 21, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 13V241?
Recall 13V241 covers 17 2014 Jayco White Hawk travel trailers built from May 17, 2013, through May 21, 2013. The AC to DC converter ground connection was not proper, which can lead to excess heat, melted wiring, and fire risk.
What should I do if my 2014 Jayco White Hawk is on this recall?
Check your VIN to confirm your specific trailer is included in recall 13V241. If it is, contact a franchised Jayco dealer to schedule the converter wiring inspection. The dealer will add the ground wire when needed. Reference recall number 13V241 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jayco dealers inspect the converter wiring for free. When the added ground wire is needed, parts and labor are covered.
What is the safety risk?
The safety risk is fire. If the converter is not properly grounded to the trailer frame, heat can build up and melt wiring near the converter. Keep the repair path simple: confirm the VIN, then have a Jayco dealer inspect and repair the wiring for free.
What if I bought my Jayco White Hawk used?
The free recall repair still applies. Recall coverage follows the trailer, not the first owner. If Jayco never reached you with the June 21, 2013 recall notice, check your VIN and give the dealer recall number 13V241 when you schedule service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/13V241000 |
|---|---|
| Jayco customer service | 1-800-283-8267 |
| NHTSA recall # | 13V241 |
| NHTSA recall # (full) | 13V241000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →