Recall 12V584 covers 227 2006-2011 Ford E-450, C5500, and Econoline 350 vehicles for lift roll-stop latch defects. Repair is free at a franchised Ford dealer.
Recall 12V584 covers 227 2006-2011 Ford E-450, C5500, and Econoline 350 vehicles equipped with Braun wheelchair lifts because the outer roll stop latches can bend or move out of position. If the lift platform is elevated, an insufficiently latched roll stop can let a wheelchair occupant ride over the barrier and fall; the dealer repair will be free once available.
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What's wrong?
The Braun wheelchair lift uses an outer barrier at the edge of the platform. That barrier is held by roll stop latches, which are small locking points that keep the barrier in the correct position while a wheelchair or passenger is on the lift.
On affected 2006-2011 Ford E-450, C5500, and Econoline 350 vehicles, those latches become bent or misaligned over time or after frequent lift use. When the latch position changes, the outer barrier does not lock as intended. The lift then loses the restraint it is supposed to provide at the outer edge of the platform.
There is no warning sign before failure. A bent or out-of-position latch is the condition to watch for, but the recall does not list a separate driver warning light, sound, or dashboard message.
Who's affected?
Spans E-450, C5500, and Econoline 350 buses across the 2006-2011 model years, all tied to the same equipment component.
| 2006 Ford E-450 | Equipment |
|---|---|
| 2006 Chevrolet C5500 | Equipment |
| 2006 Ford Econoline 350 | Equipment |
| 2008 Chevrolet C5500 | Equipment |
| 2010 Ford E-450 | Equipment |
| 2007 Ford E-450 | Equipment |
| 2006 GMC C5500 | Equipment |
| 2011 Ford E-450 | Equipment |
| 2007 Chevrolet C5500 | Equipment |
| 2009 Chevrolet C5500 | Equipment |
| 2009 Ford E-450 | Equipment |
| Units affected | 227 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An insufficiently latched roll stop can let a wheelchair occupant defeat the stop or ride over it. If that happens with the lift platform elevated, the occupant can fall and be injured. Treat any roll stop that does not latch securely as a reason to keep the lift out of service and call the dealer. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2011 Ford E-450, C5500, or Econoline 350 is included in this recall.
- Wait for owner instructions before scheduling if your dealer says the repair is not open for your VIN.
- Contact a franchised Ford dealer to ask about the free Braun wheelchair-lift roll-stop latch repair.
- Reference recall number 12V584 when you call, and bring the recall notice if Ford has mailed one.
- Avoid using the wheelchair lift until the roll-stop latches are inspected and repaired, because a wheelchair occupant can fall from an elevated platform.
What happens at the repair
The remedy record says dealers repair the vehicles free of charge, but it does not give a current remedy status or a detailed step list. At the dealer, a Ford technician should inspect the Braun wheelchair lift outer barrier and repair the roll stop latch issue covered by recall 12V584. The final dealer repair will be free once available. Ask the service desk to confirm the open remedy for your VIN before arranging service.
Timeline
| December 12, 2012 | NHTSA published the recall |
|---|---|
| December 23, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V584?
Recall 12V584 covers 227 2006-2011 Ford E-450, C5500, and Econoline 350 vehicles equipped with Braun wheelchair lifts. The outer barrier roll stop latches can bend or move out of alignment, allowing a wheelchair occupant to ride over the barrier and fall from an elevated platform.
What should I do if my 2006-2011 Ford E-450, C5500, or Econoline 350 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 12V584. If it is, contact a franchised Ford dealer or Creative Bus at 1-888-633-8380 to arrange the wheelchair lift repair. Reference recall number 12V584 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the remedy states that dealers will repair the vehicles free of charge. The repair addresses the Braun wheelchair lift roll stop latch issue on included vehicles.
What is the safety risk?
The safety risk is a fall from the wheelchair lift platform. If the outer barrier roll stop does not latch correctly while the platform is elevated, a wheelchair occupant can ride over the barrier and sustain an injury. The dealer repair corrects the latch issue for free.
What warning signs should I watch for?
Watch for a roll stop latch on the wheelchair lift outer barrier that looks bent, misaligned, or does not latch securely. The recall describes latch bending or misalignment over time or with frequent use. If your VIN is included, arrange the free repair before relying on the lift.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V584000 |
|---|---|
| Ford customer service | 1-888-633-8380 |
| NHTSA recall # | 12V584 |
| NHTSA recall # (full) | 12V584000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →