Recall 12V569 affects 337 2006-2012 Coach & Equipment Phoenix and Metro-Lite buses with wheelchair-lift cable routing that can short circuit. A Ricon cover kit is free.
Coach & Equipment is recalling 337 2006-2012 Phoenix and Metro-Lite transit buses because the armored pendant cable on a Ricon wheelchair lift can be routed into the lift without proper protection. If the cable contacts the power lug at the lift base, it can short circuit and start a fire; the dealer repair will be free once available.
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What's wrong?
The wheelchair lift on 2006-2012 Coach & Equipment Phoenix and Metro-Lite transit buses uses a pendant control, the hand control an operator uses to move the lift. On buses equipped with the optional armored pendant cable, that cable protects the control wiring while the lift deploys, raises, lowers, and stows. The cable has to route clear of moving lift hardware.
On affected Phoenix and Metro-Lite buses, the armored pendant cable was installed where it does not clear the wheelchair lift. Some buses also lack the protective cover, or have a cover installed the wrong way. When the lift moves, that routing leaves the cable exposed to contact with the lift instead of keeping it protected and out of the lift path.
There is no warning sign before failure. Before using the lift, an operator can inspect whether the pendant cable is clear of the lift and whether the protective cover is present and correctly seated.
Who's affected?
Covers Phoenix across 2006-2012, with Metro-Lite included for 2007 and 2009.
| 2012 Coach & Equipment Phoenix | Equipment |
|---|---|
| 2007 Coach & Equipment Phoenix | Equipment |
| 2008 Coach & Equipment Phoenix | Equipment |
| 2010 Coach & Equipment Phoenix | Equipment |
| 2009 Coach & Equipment Phoenix | Equipment |
| 2011 Coach & Equipment Phoenix | Equipment |
| 2007 Coach & Equipment Metro-Lite | Equipment |
| 2009 Coach & Equipment Metro-Lite | Equipment |
| 2006 Coach & Equipment Phoenix | Equipment |
| Units affected | 337 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
On affected Phoenix and Metro-Lite vehicles, a wheel chair lift cable can contact the power lug at the lift base. That contact can short circuit the electrical system and start a fire. Schedule the recall repair soon and limit lift use until the cable cover is installed. Repair will be free at any franchised Coach & Equipment dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2012 Coach & Equipment Phoenix or Metro-Lite bus is included in this recall.
- Contact Coach & Equipment customer service at 1-800-946-7513 to request the recall instructions and the free Ricon supplemental cover kit.
- Reference recall number 12V569 when you call, and ask whether Ricon is handling the cover-kit shipment for your bus.
- Avoid using the wheelchair lift until the armored pendant cable has the protective cover installed so the cable stays clear of the power lug.
- Keep the recall notice and any repair paperwork with the bus maintenance records.
What happens at the repair
Ricon handles this recall for Coach & Equipment. The recall campaign began on December 11, 2012. For an affected bus, Ricon provides a supplemental cover kit and instructions for the wheelchair lift pendant cable at no charge. The work centers on adding the protective cover so the armored pendant cable is not left exposed at the lift. Parts and instructions are free under the recall. Contact Coach & Equipment or Ricon for the recall kit and installation instructions, then confirm with the service desk that the cover is installed as directed.
Timeline
| December 7, 2012 | NHTSA published the recall |
|---|---|
| December 12, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V569?
Recall 12V569 covers 337 2006-2012 Coach & Equipment Phoenix and Metro-Lite transit buses equipped with Ricon wheelchair lifts and an optional armored pendant cable. The cable can contact the power lug at the lift base, causing a short circuit and fire risk. Ricon provides the supplemental cover kit and instructions for free.
What should I do if my 2006-2012 Coach & Equipment Phoenix or Metro-Lite is on this recall?
Check your VIN to confirm your specific bus is included in recall 12V569. If it is, contact Coach & Equipment or Ricon and reference recall number 12V569. Ricon handles the remedy, including the supplemental cover kit and instructions, free of charge.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be provided at no cost, and the recall remedy for 12V569 is free. Ricon provides the supplemental cover kit and instructions on behalf of Coach & Equipment.
What is the safety risk in recall 12V569?
The safety risk is a short circuit and fire at the wheelchair lift area. In recall 12V569, the armored pendant cable on the Ricon wheelchair lift can contact the power lug at the base of the lift. The free remedy adds the needed cover kit and instructions.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V569000 |
|---|---|
| Coach & Equipment customer service | 1-800-946-7513 |
| NHTSA recall # | 12V569 |
| NHTSA recall # (full) | 12V569000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →