Recall 12V562 covers 42 2009, 2011 Isuzu trucks for overheating Sure Power battery separators. Repair will be free at an Isuzu dealer.
Isuzu is recalling 42 2009, 2011 Nqr, F-650, and M2112 Flr-Cng trucks because the Sure Power battery separator can overheat when mounted on the inboard side of the curb-side rail. Overheating can cause smoke and fire, and the dealer repair will be free once available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Sure Power battery separator in these 2009, 2011 Isuzu Nqr, F-650, and M2112 Flr-Cng trucks is part of the electrical equipment. Its job is to manage battery power between circuits, so one battery system does not drain another when the truck is parked or equipment is running. It is mounted near the curb side frame rail in the recalled trucks.
Recall 12V562 identifies trucks built with the battery separator installed on the inboard side of that curb side rail. In that as-built position, the separator can overheat during use. The filing does not give a deeper part-level cause, so the key defect is the separator's location and the heat condition it creates in the truck's electrical equipment.
There is no warning sign before failure. The campaign materials do not list a dash light, noise, smell, or other owner-visible cue before the battery separator overheats.
Who's affected?
The scope crosses 3 truck chassis names in the 2009 and 2011 model years, all tied to the same electrical equipment component.
| 2011 Isuzu Nqr | Electrical |
|---|---|
| 2011 Ford F-650 | Electrical |
| 2011 Freightliner M2112 Flr-Cng | Electrical |
| 2009 Ford F-650 | Electrical |
| Units affected | 42 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
For recall 12V562, an overheated battery separator can produce smoke and lead to a fire. If you see smoke, stop using the vehicle, move away from it, and call the dealer for repair guidance. Repair will be free at any franchised Isuzu dealer once available.
What should I do?
- Check your VIN to confirm your 2009 or 2011 Isuzu Nqr, F-650, or M2112 Flr-Cng is included in this recall.
- Contact Phenix customer service at 1-800-736-9790 to confirm the free battery-separator replacement is open for your VIN.
- Ask a franchised Isuzu dealer about the battery-separator replacement that addresses the overheating and fire risk.
- Bring the recall notice if Phenix mailed one. If not, reference recall number 12V562 when you call.
- Avoid parking near structures until the battery separator has been inspected or replaced.
What happens at the repair
If the battery separator is covered by the campaign, an Isuzu technician will replace the Sure Power battery separator installed near the curb-side frame rail. The dealer repair will be free once available, including the replacement separator and labor. The owner notice provides the repair path, so contact an Isuzu dealer with your VIN and ask when the campaign repair is expected to open.
Timeline
| December 3, 2012 | NHTSA published the recall |
|---|---|
| February 27, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 12V562?
Recall 12V562 covers 42 2009, 2011 Isuzu Nqr, F-650, and M2112 Flr-Cng trucks equipped with a Sure Power battery separator that can overheat. The defect can lead to smoke and fire risk. The battery separator replacement is free.
What should I do if my 2009, 2011 Isuzu Nqr, F-650, or M2112 Flr-Cng is on this recall?
Check your VIN to confirm your specific truck is included in recall 12V562. If it is, contact the recall service line at 1-800-736-9790 and reference recall 12V562. The battery separator replacement is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the remedy for recall 12V562 is replacement of the Sure Power battery separator free of charge.
What is the safety risk?
The safety risk is overheating in the Sure Power battery separator. If the separator overheats, it can produce smoke and create a fire risk. Confirm your VIN, then arrange the free battery separator replacement before continued service.
What if I bought this truck used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific truck is included in recall 12V562, then reference that recall number when you contact the service line.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V562000 |
|---|---|
| Isuzu customer service | 1-800-736-9790 |
| NHTSA recall # | 12V562 |
| NHTSA recall # (full) | 12V562000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →