Recall 12V544 affects 71 2007-2010 Temsa TS35 buses with too few emergency exits for their seats. Repair is free at any franchised Temsa dealer.
Temsa is recalling 71 2007-2010 TS35 buses because they have too few emergency exits on each side for the seating layout. In an emergency, that exit shortage can delay passengers leaving the bus and increase the risk of personal injury; the Temsa dealer repair will be free once available.
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What's wrong?
The emergency exits on a 2007-2010 Temsa TS35 bus are the side exits and releaseable windows that give passengers a way out when the normal doors cannot be used. Under the bus emergency-exit standard, the number of exits has to match the seating layout so passengers have enough paths out from each side of the bus.
On affected TS35 buses, the body layout was built with one too few emergency exits on each side for the number of seats installed. The glass and exit-release hardware are not described as cracked or weak in this recall. The defect is the exit count: in an emergency, passengers have fewer side escape routes than the standard requires.
There is no warning sign before failure. An owner or operator would not hear a noise, see a warning light, or feel a driving change, because the problem is only confirmed by checking the bus configuration against recall 12V544.
Who's affected?
The listed years all point to the same side or rear glass visibility component.
| 2008 Temsa TS35 | visibility component |
|---|---|
| 2009 Temsa TS35 | visibility component |
| 2007 Temsa TS35 | visibility component |
| 2010 Temsa TS35 | visibility component |
| Units affected | 71 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
The missing emergency-exit window can slow passenger evacuation during an emergency, which increases the risk of personal injury. If your VIN is included, plan the repair soon and ask the dealer how the added exit windows affect emergency exits on your bus. Repair will be free at any franchised Temsa dealer once available.
What should I do?
- Check your VIN to confirm your 2007-2010 Temsa TS35 is included in this recall.
- Review the Temsa owner notice for the free emergency-exit-window repair instructions.
- Contact Temsa customer service at 1-404-602-0151 and reference recall number 12V544 when you call.
- Schedule the free emergency-exit-window installation that adds a third exit window on each side of the bus.
- Keep the recall notice with the bus records and bring it to the repair appointment.
What happens at the repair
The source remedy says Temsa will install a third emergency exit window on each side of the bus, free of charge. Because the remedy status is not listed as available here, confirm with Temsa or a Temsa service contact before planning the repair visit. A Temsa technician will add the required emergency exit windows so the TS35 has the exit capacity required for its seating layout. Parts and labor are covered under the recall once the repair is open.
Timeline
| November 23, 2012 | NHTSA published the recall |
|---|---|
| January 3, 2013 | Owner notification mailed |
Frequently asked questions
What is recall 12V544?
Recall 12V544 covers 71 2007-2010 Temsa TS35 buses with too few emergency exit windows for the number of seats. Temsa will install an additional emergency exit window on each side of the bus for free.
What should I do if my 2007-2010 Temsa TS35 is on this recall?
Check your VIN to confirm your specific bus is included in recall 12V544. If it is, contact a franchised Temsa dealer or Temsa customer service at 1-404-602-0151 to arrange the emergency-exit-window repair. Reference recall 12V544 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Temsa will install the additional emergency exit windows free of charge. Parts and labor are covered for included 2007-2010 Temsa TS35 buses.
What is the safety risk?
The safety risk is delayed exit during an emergency. If the bus has too few emergency exit windows for its seating layout, passengers can take longer to get out, increasing the risk of personal injury. The free repair adds the missing emergency exit windows.
When did the Temsa TS35 recall repair start?
Temsa began the recall repair on January 3, 2013. If your bus was never repaired, use the VIN check first, then contact a franchised Temsa dealer or Temsa customer service at 1-404-602-0151 with recall 12V544.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V544000 |
|---|---|
| Temsa customer service | 1-404-602-0151 |
| NHTSA recall # | 12V544 |
| NHTSA recall # (full) | 12V544000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →