Recall 12V535 covers 842 2010-2013 Fleetwood Storm, Terra, and Encounter motorhomes with weak entry-step support. Repair is free at any franchised Fleetwood dealer.
Fleetwood recall 12V535 covers 842 2010-2013 Storm, Terra, and Encounter motorhomes because the entry step lacks enough support and can be damaged by repeated use. A damaged step can collapse while someone uses it, creating an injury risk; the Fleetwood dealer repair will be free once available.
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What's wrong?
The entry step on 2010-2013 Fleetwood Storm, Terra, and Encounter motorhomes is the step owners use to climb in and out of the coach. It is part of the motorhome structure, so it needs solid backing under repeated foot traffic and the added force that comes with carrying bags or helping passengers aboard.
On affected motorhomes, the entry step lacks enough support beneath it. Repeated use can damage the step area because the load is not carried the way it should be. Once that structure is damaged, the step no longer gives the same stable footing when someone enters or exits the motorhome.
There is no warning sign before failure. Visible damage, looseness, or a step that feels uneven means the step needs attention, but the recall does not identify a dependable warning before the support fails.
Who's affected?
This recall spans Storm, Terra, and Encounter motorhomes across the 2010-2013 model years, with the same body or structural component named for each.
| 2012 Fleetwood Storm | body or structural component |
|---|---|
| 2012 Fleetwood Terra | body or structural component |
| 2010 Fleetwood Encounter | body or structural component |
| 2011 Fleetwood Encounter | body or structural component |
| 2011 Fleetwood Storm | body or structural component |
| 2013 Fleetwood Storm | body or structural component |
| Units affected | 842 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific motorhome.
What's the safety risk?
If the step support gives way while someone is entering or leaving the motorhome, the step can collapse and cause personal injury. Use the step carefully until inspected. Repair will be free at any franchised Fleetwood dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2013 Fleetwood Storm, Terra, or Encounter is included in this recall.
- Contact Fleetwood Owner Relations at 1-800-509-3418 for the current repair path before scheduling service.
- Schedule the free entry-step inspection and support reinforcement that fixes the weak motorhome step support.
- Bring the recall notice if Fleetwood mailed one. If not, reference recall number 12V535 when you call.
- Avoid using the entry step until the inspection and reinforcement are complete.
What happens at the repair
Fleetwood's remedy calls for a Fleetwood dealer to inspect the motorhome entry step and reinforce the step structural support when the support does not meet the recall repair standard. The work addresses damage from repeated step use by adding support where the step structure needs it. The dealer repair will be free once available, with parts and labor covered under the recall. Fleetwood's filing says the safety recall began during December 2012 and lists Fleetwood RV Owner Relations as the owner contact path for repair questions.
Timeline
| November 6, 2012 | NHTSA published the recall |
|---|---|
| December 19, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V535?
Recall 12V535 covers 842 2010-2013 Fleetwood Storm, Terra, and Encounter motorhomes with an entry step that lacks enough structural support. Repeated use can damage the step, and the step can collapse during use, raising the risk of personal injury.
What should I do if my 2010-2013 Fleetwood Storm, Terra, or Encounter is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 12V535. If it is, contact a franchised Fleetwood dealer to schedule the step inspection and reinforcement. Reference recall number 12V535 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Fleetwood dealers will inspect the entry step and reinforce the step structural support as needed, free of charge.
What is the safety risk?
The safety risk in recall 12V535 is personal injury from a collapsing entry step. The step lacks enough support and can become damaged by repeated use, so use care when entering or leaving the motorhome until a dealer completes the inspection and reinforcement.
What if I bought this Fleetwood motorhome used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific Storm, Terra, or Encounter is included, then call a franchised Fleetwood dealer and reference recall number 12V535.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V535000 |
|---|---|
| Fleetwood customer service | 1-800-509-3418 |
| NHTSA recall # | 12V535 |
| NHTSA recall # (full) | 12V535000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →