Recall 12V515 affects 11 2010 New Flyer GE40LFR and GE35LFR buses for weak emergency-window handles. Repair is free at any franchised New Flyer dealer.
New Flyer is recalling 11 2010 GE40LFR and GE35LFR transit buses under recall 12V515 because the emergency egress window handle was cast with the wrong material. If the handle breaks before the latch releases in an emergency, passengers can be trapped in the bus and face injury risk; the dealer repair will be free once available.
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What's wrong?
The emergency egress passenger window set on the 2010 New Flyer GE40LFR and GE35LFR is the window assembly passengers use when the bus doors are not the safe exit path. Its handle releases the window latch, then the window opens for escape. The handle has to hold together long enough to release the latch under stress.
On these buses, the Ricon 3-Minute Urban Transit Bus egress window handle was cast with the wrong material composition. That reduces the handle's strength. When someone pulls the handle, it can break before the latch releases, leaving the emergency window closed when it is needed.
There is no warning sign before failure. Bus operators or maintenance staff cannot rely on a visible crack or looseness appearing before the handle breaks.
Who's affected?
Covers two New Flyer transit bus models from the 2010 model year, both tied to the same visibility component.
| 2010 New Flyer GE40LFR | visibility component |
|---|---|
| 2010 New Flyer GE35LFR | visibility component |
| Units affected | 11 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An egress window that fails in an emergency can trap passengers inside the vehicle and increase the risk of injury. If your VIN is included, schedule the handle replacement and ask the dealer what inspection steps apply before service. Repair will be free at any franchised New Flyer dealer once available.
What should I do?
- Check your VIN to confirm your 2010 New Flyer GE40LFR or GE35LFR is included in this recall.
- Use the New Flyer owner notice mailed for this recall, or call New Flyer at 1-204-982-8400 if the notice never reached you.
- Contact a franchised New Flyer dealer and reference recall number 12V515 when you ask about the repair path.
- Schedule the free egress-window handle replacement that fixes the weak emergency-exit window handles.
- Keep passenger emergency-exit windows accessible until the handle replacement is complete.
What happens at the repair
At the dealer, a New Flyer technician replaces the emergency egress passenger window handles covered by the recall. The defect involves handle material with reduced strength, so the handle can break before the window latch releases. The repair described by New Flyer is a handle replacement, with parts and labor covered free of charge once the dealer remedy is available. Ask the service desk to confirm the recall work for campaign 12V515 before the bus returns to service.
Timeline
| October 17, 2012 | NHTSA published the recall |
|---|---|
| November 1, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V515?
Recall 12V515 covers 11 2010 New Flyer GE40LFR and GE35LFR transit buses equipped with Ricon 3-Minute Urban Transit Bus egress window sets. The emergency egress passenger window handles can break before the latch releases, trapping passengers during an emergency. New Flyer dealers replace the handles for free.
What should I do if my 2010 New Flyer GE40LFR or GE35LFR is on this recall?
Check your VIN to confirm whether your specific bus is included in recall 12V515. If it is, contact a franchised New Flyer dealer to schedule the emergency egress window handle replacement. Reference recall number 12V515 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and New Flyer dealers replace the affected emergency egress window handles free of charge. New Flyer listed 1-204-982-8400 for owner questions about this recall.
What is the safety risk?
The safety risk is passenger entrapment during an emergency. Under NHTSA campaign 12V515, the emergency egress window handle can break before the latch releases, which prevents the passenger window from opening when it is needed. The free repair replaces the affected handles.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V515000 |
|---|---|
| New Flyer customer service | 1-204-982-8400 |
| NHTSA recall # | 12V515 |
| NHTSA recall # (full) | 12V515000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →