Recall 12V511 affects 91 2012-2013 Prevost XLII-45 Entertainer and X3-45 buses for power cables that can short-circuit. Repair is free at any franchised Prevost dealer.
Prevost is recalling 91 2012-2013 XLII-45 Entertainer and X3-45 coach buses because power cables can rub against sharp edges in the rear junction box and condenser compartment. A short circuit can start a vehicle fire, and the dealer repair will be free once Prevost makes it available.
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What's wrong?
The power cables on 2012-2013 Prevost XLII-45 Entertainer and X3-45 buses carry electrical current through high-load areas of the coach. In this recall, the concern is the routing of those cables in the rear junction box and the condenser compartment. Those spaces hold electrical connections and air-conditioning equipment, so the cables need clear, protected paths away from sharp metal edges.
On affected buses, the power cables are positioned where they can rub against sharp edges during normal movement and vibration. Over time, that contact can wear through the cable insulation. Once the protective covering is damaged, the exposed conductor can touch metal or another circuit path and create a short circuit.
There is no warning sign before failure. An owner or driver should not expect a light, sound, or drivability symptom to appear before the cable insulation wears through.
Who's affected?
Covers both XLII-45 Entertainer and X3-45 buses across the 2012 and 2013 model years, with the same electrical system component named for each.
| 2013 Prevost XLII-45 Entertainer | electrical system |
|---|---|
| 2012 Prevost XLII-45 Entertainer | electrical system |
| 2012 Prevost X3-45 | electrical system |
| 2013 Prevost X3-45 | electrical system |
| Units affected | 91 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A short circuit in the power cables can start a vehicle fire. If your 2012-2013 Prevost XLII-45 Entertainer or X3-45 is included, schedule the cable reroute and repair soon and avoid delaying service. Repair will be free at any franchised Prevost dealer once available.
What should I do?
- Check your VIN to confirm your 2012-2013 Prevost XLII-45 Entertainer or X3-45 is included in this recall.
- Contact a franchised Prevost dealer and ask whether the free power-cable reroute and repair is ready for your bus.
- Reference recall number 12V511 when you call, and mention that the repair keeps the power cables from rubbing sharp edges and short-circuiting.
- Bring the owner notice mailed by Prevost on November 14, 2012, if you have it.
- Call Prevost customer service at 1-418-883-2888 with questions before driving a bus with signs of electrical trouble, smoke, or burning odor.
What happens at the repair
Prevost's remedy describes dealer work on the affected power cables. A Prevost technician reroutes the cables away from sharp edges in the rear junction box and condenser compartment, then repairs affected cable routing or cable damage as needed. The dealer repair will be free once available, with parts and labor covered under the recall. No shop time is listed, so ask the service desk to confirm the repair campaign and local scheduling instructions when your VIN is included.
Timeline
| October 18, 2012 | NHTSA published the recall |
|---|---|
| November 14, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V511?
Recall 12V511 covers 91 2012-2013 Prevost XLII-45 Entertainer and X3-45 coach buses with power cables that can rub against sharp edges in the rear junction box and condenser compartment. A short-circuit can start a vehicle fire. Prevost dealers will re-route and repair the affected cables for free.
What should I do if my 2012-2013 Prevost XLII-45 Entertainer or X3-45 is on this recall?
Check your VIN to confirm your specific coach bus is included in recall 12V511. If it is, contact a franchised Prevost dealer to schedule the power-cable inspection, re-routing, and repair. Reference recall number 12V511 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Prevost's remedy says dealers will re-route and repair the affected power cables, as needed, free of charge.
What is the safety risk?
The safety risk is fire from an electrical short-circuit. If the power cables rub through against sharp edges in the rear junction box or condenser compartment, the damaged cable can short-circuit and start a vehicle fire. The dealer repair addresses the cable routing and damage for free.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V511000 |
|---|---|
| Prevost customer service | 1-418-883-2888 |
| NHTSA recall # | 12V511 |
| NHTSA recall # (full) | 12V511000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →