Recall 12V509 affects 5 2012 International Durastar and Workstar trucks for a passenger-seat rail defect. Repair is free at any franchised International dealer.
International recall 12V509 covers 5 2012 Durastar and Workstar commercial trucks with a 7 degree passenger seat that separated from its mounting rails during a load test. In a crash, the loose seat can increase injury risk for the passenger, and the International dealer repair will be free once available.
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What's wrong?
The front passenger seat in the 2012 International Durastar and Workstar commercial trucks is supposed to stay locked to its mounting rails. Those rails attach the seat to the cab structure and keep the passenger in position when force is applied to the seat. This recall covers trucks equipped with the 7 degree passenger seat, feature code 16JAJ or SCBA.
In testing, the passenger seat separated from its mounting rails under load. That means the seat did not stay secured the way the seating system standard requires. The filing does not identify a separate root-cause part, so the practical issue for an owner is the seat and rail connection itself.
There is no warning sign before failure. The seat can look normal from the cab, so the VIN and the passenger-seat configuration decide whether this recall applies.
Who's affected?
Covers both Durastar and Workstar truck lines for the 2012 model year, both tied to the seat assembly.
| 2012 International Durastar | seat assembly |
|---|---|
| 2012 International Workstar | seat assembly |
| Units affected | 5 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
In a crash, the seat can come loose and increase injury risk for the seat occupant. If your VIN is included, schedule service promptly and use the vehicle with care until the dealer repair is complete. Repair will be free at any franchised International dealer once available.
What should I do?
- Check your VIN to confirm your 2012 International Durastar or Workstar is included in this recall.
- Watch for the owner notice tied to this recall, or call International customer service at 1-800-448-7825 if you never received it.
- Ask a franchised International dealer about the free seat-adjuster rail, anchor-plate, and mounting-hardware replacement that secures the passenger seat.
- Reference recall number 12V509 when you call the dealer or customer service.
- Avoid carrying a front passenger until the seat mounting repair is complete.
What happens at the repair
At the dealer, an International technician replaces the passenger seat adjuster rail, anchor plate, and mounting hardware covered by campaign 12V509. The work is meant to secure the front passenger seat to its rails after testing found the seat separated from the mounting rails. The dealer repair will be free once available. Ask the service desk to confirm the recall parts for your 2012 Durastar or Workstar before the appointment.
Timeline
| October 18, 2012 | NHTSA published the recall |
|---|---|
| December 18, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V509?
Recall 12V509 covers 5 2012 International Durastar and Workstar commercial trucks equipped with a 7 degree passenger seat. The front passenger seat separated from its mounting rails during testing, so the trucks did not meet Federal Motor Vehicle Safety Standard No. 207. International dealers replace the seat rail, anchor plate, and hardware for free.
What should I do if my 2012 International Durastar or Workstar is on this recall?
Check your VIN to confirm your specific truck is included in recall 12V509. If it is, contact a franchised International dealer to schedule the seat repair. Reference recall number 12V509 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and International dealers replace the seat adjuster rail, anchor plate, and mounting hardware free of charge.
What is the safety risk?
In a crash, the passenger seat can come loose and increase injury risk for the person sitting there. Recall 12V509 concerns the seat mounting system, so the repair replaces the rail, anchor plate, and hardware that hold the seat in place.
What if I bought this International truck used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to see whether your 2012 International Durastar or Workstar is included, then call a franchised International dealer and reference recall 12V509.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V509000 |
|---|---|
| International customer service | 1-800-448-7825 |
| NHTSA recall # | 12V509 |
| NHTSA recall # (full) | 12V509000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →