Recall 12V449 affects 355 2006-2010 Mobility Services-modified Ford E-150, Ford E-250, and Ford E-350 vans for wheelchair-lift roll stop latches. Repair is free.
Mobility Services is recalling 355 2006-2010 Ford E-150, Ford E-250, and Ford E-350 vehicles under recall 12V449 because Century-2 and Vista-2 wheelchair lift outer-barrier latches can bend or move out of alignment. If the lift platform is elevated, a wheelchair occupant can ride over the roll stop, fall, and be injured; the Ford dealer repair will be free once available.
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What's wrong?
The wheelchair lift on these 2006-2010 Ford E-150, Ford E-250, and Ford E-350 vehicles uses an outer barrier at the edge of the platform. Its roll stop latches hold that barrier in the raised position while the lift carries a wheelchair user between the ground and the van floor.
On vehicles equipped with Century-2 or Vista-2 lifts, those latches can bend or fall out of alignment over time and with frequent use. Once the latch no longer seats correctly, the outer barrier is not held as designed. The barrier is the stop that helps keep the wheelchair from rolling off the platform, so a latch problem defeats a key part of the lift's protection.
There is no warning sign before failure. A latch can look usable until the barrier no longer holds in the position needed during lift operation.
Who's affected?
Spans Ford E-150, Ford E-250, and Ford E-350 vans across the 2006-2010 model years, all tied to adaptive mobility equipment.
| 2007 Mobility Services Ford E-150 | Equipment adaptive/mobility |
|---|---|
| 2007 Mobility Services Ford E-250 | Equipment adaptive/mobility |
| 2006 Mobility Services Ford E-250 | Equipment adaptive/mobility |
| 2009 Mobility Services Ford E-150 | Equipment adaptive/mobility |
| 2008 Mobility Services Ford E-350 | Equipment adaptive/mobility |
| 2010 Mobility Services Ford E-250 | Equipment adaptive/mobility |
| 2009 Mobility Services Ford E-250 | Equipment adaptive/mobility |
| 2006 Mobility Services Ford E-350 | Equipment adaptive/mobility |
| 2008 Mobility Services Ford E-150 | Equipment adaptive/mobility |
| 2006 Mobility Services Ford E-150 | Equipment adaptive/mobility |
| 2010 Mobility Services Ford E-350 | Equipment adaptive/mobility |
| 2009 Mobility Services Ford E-350 | Equipment adaptive/mobility |
| 2007 Mobility Services Ford E-350 | Equipment adaptive/mobility |
| 2010 Mobility Services Ford E-150 | Equipment adaptive/mobility |
| 2008 Mobility Services Ford E-250 | Equipment adaptive/mobility |
| Units affected | 355 |
A matching year and E-Series model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
The risk is on the wheelchair lift, not normal road driving. An insufficiently latched roll stop can let a wheelchair occupant defeat the stop or ride over it. If the platform is elevated, the occupant can fall and be injured. Schedule the recall repair before relying on the lift. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2010 Mobility Services Ford E-150, Ford E-250, or Ford E-350 is included in this recall.
- Contact a franchised Ford dealer to ask whether the free wheelchair-lift roll-stop latch repair is ready for your vehicle.
- Call Mobility Services customer service at 1-718-267-2921 with questions and reference recall number 12V449 when you call.
- Bring the recall notice if you have it, or give the dealer recall number 12V449 when scheduling.
- Avoid using the wheelchair lift until the roll-stop latch repair is complete.
What happens at the repair
The source record does not give a current remedy-status label, but it states the recall repair began on October 15, 2012. At an authorized Braun dealer, a Ford technician checks the Century-2 or Vista-2 wheelchair lift, focuses on the outer barrier roll stop latches, and performs the Braun-authorized repair so the barrier latches correctly. Parts and labor are covered under the recall. Call the dealer with your VIN and explain that the vehicle is a 2006-2010 Ford E-Series vehicle equipped with a Century-2 or Vista-2 wheelchair lift under recall 12V449.
Timeline
| September 13, 2012 | NHTSA published the recall |
|---|---|
| October 15, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V449?
Recall 12V449 covers 355 2006-2010 Mobility Services Ford E-150, Ford E-250, and Ford E-350 vehicles equipped with Century-2 or Vista-2 wheelchair lifts. The outer-barrier roll stop latches can bend or move out of alignment, creating a fall injury risk for a wheelchair occupant.
What should I do if my 2006-2010 Mobility Services Ford E-150, Ford E-250, or Ford E-350 is on this recall?
Check your VIN to confirm your specific van is included in recall 12V449. If it is, contact Mobility Services at 1-718-267-2921 or an authorized Braun dealer to arrange the wheelchair-lift repair. Reference recall 12V449 when you call.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be completed at no cost, and Mobility Services says authorized Braun dealers will perform the wheelchair-lift repairs free of charge. Parts and labor are covered for vehicles included in recall 12V449.
What is the safety risk?
The risk is a wheelchair occupant falling from an elevated lift platform. If the roll stop latches are bent or misaligned, the outer barrier does not latch properly and a wheelchair occupant can ride over it or defeat it, causing injury.
When did the recall repair start?
The recall repair began on October 15, 2012. Because that date has passed, owners of affected 2006-2010 Mobility Services Ford E-150, Ford E-250, and Ford E-350 vans should check the VIN and arrange the free wheelchair-lift repair if the recall is still open.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V449000 |
|---|---|
| Mobility Services customer service | 1-718-267-2921 |
| NHTSA recall # | 12V449 |
| NHTSA recall # (full) | 12V449000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →