Recall 12V443 covers 63 2010-2011 Ford E-250 and Ford E-350 vehicles with wheelchair-lift roll-stop latches that bend. Repairs are free.
C & C Ford is recalling 63 2010-2011 Ford E-350 and Ford E-250 vehicles under recall 12V443 because Century-2 and Vista-2 wheelchair lift roll stop latches can bend or become misaligned. If the platform is raised, an insufficiently latched roll stop can let a wheelchair occupant ride over the barrier and fall; the Ford dealer repair will be free once available.
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What's wrong?
The wheelchair lift on the 2010-2011 C & C Ford Ford E-350 and Ford E-250 uses an outer barrier at the edge of the platform. That barrier includes roll stop latches, small locking pieces that hold the barrier in place while the lift carries a wheelchair between the ground and the van floor. Their job is to keep the platform edge secured during lift operation.
On vans equipped with Century-2 and Vista-2 wheelchair lifts, those roll stop latches can bend or move out of alignment after frequent use. Once a latch is bent or misaligned, the outer barrier no longer locks the way it was designed to lock. The problem comes from wear at the lift hardware, not from the engine or normal Ford chassis systems.
There is no warning sign before failure. A lift that operated normally on the last trip can have latch alignment trouble the next time it is used, so the barrier should be inspected as part of the recall repair.
Who's affected?
Covers Ford E-250 and Ford E-350 vans from the 2010 and 2011 model years, all tied to the adaptive/mobility equipment component.
| 2011 C & C Ford Ford E-350 | Equipment adaptive/mobility |
|---|---|
| 2010 C & C Ford Ford E-350 | Equipment adaptive/mobility |
| 2011 C & C Ford Ford E-250 | Equipment adaptive/mobility |
| 2010 C & C Ford Ford E-250 | Equipment adaptive/mobility |
| Units affected | 63 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An insufficiently latched roll stop can let a wheelchair ride over the stop while the lift platform is elevated, causing the occupant to fall or suffer injury. Use the lift with caution and stop using it if the roll stop does not latch securely. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Ford E-350 or Ford E-250 is included in this C & C Ford recall.
- Contact a franchised Ford dealer and ask where the free Braun wheelchair-lift repair is handled.
- Schedule the roll-stop latch repair that fixes the bent or misaligned outer barrier on the wheelchair lift.
- Bring the recall notice if C & C Ford mailed one. If not, reference recall number 12V443 when you call.
- Call C & C Ford customer service at 1-270-333-9040 with questions about the wheelchair-lift recall.
What happens at the repair
For this lift recall, the known dealer process is through authorized Braun dealers. Once the repair is available, a Ford service contact can route the vehicle to the Braun repair channel for the free lift work. The remedy record does not name a specific replacement part or adjustment beyond the wheelchair lift outer-barrier roll stop latch condition, so ask the service desk to confirm the lift inspection and repair steps before the appointment. Parts and labor are covered under the recall.
Timeline
| September 11, 2012 | NHTSA published the recall |
|---|---|
| October 18, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V443?
Recall 12V443 covers 63 2010-2011 C & C Ford Ford E-350 and Ford E-250 vehicles with Century-2 and Vista-2 wheelchair lifts. The outer barrier roll stop latches can bend or move out of alignment. Authorized Braun dealers perform the repair for free.
What should I do if my 2010-2011 C & C Ford Ford E-350 or Ford E-250 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 12V443. If it is, contact C & C Ford at 1-270-333-9040 and ask how to schedule the wheelchair-lift repair through an authorized Braun dealer. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the recall repair to be completed at no cost, and the recall remedy says authorized Braun dealers perform this repair free of charge. Keep recall number 12V443 with your service notes when you call.
What is the safety risk in recall 12V443?
The safety risk is injury to a wheelchair occupant. In recall 12V443, bent or misaligned roll stop latches on the outer barrier can let a wheelchair occupant defeat or ride over the roll stop while the lift platform is elevated.
What if I bought this vehicle used?
The free recall repair still applies. Ownership history does not remove the manufacturer's duty to complete an open safety recall at no cost. Check your VIN, then call C & C Ford at 1-270-333-9040 and reference recall 12V443.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V443000 |
|---|---|
| C & C Ford customer service | 1-270-333-9040 |
| NHTSA recall # | 12V443 |
| NHTSA recall # (full) | 12V443000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →