Recall 12V441 affects 249 2012 Utilimaster Reach vehicles for floor mats that can interfere with throttle pedals. Repair is free at franchised Utilimaster dealers.
Utilimaster is recalling 249 2012 Reach vehicles because floor mat adhesive can deteriorate and let the mat separate in front of the driver's seat. An unsecured mat can interfere with the throttle pedal, increasing stopping distances and crash risk; the dealer repair will be free once available.
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What's wrong?
The floor mat in the 2012 Utilimaster Reach sits on the floor in front of the driver's seat. It is supposed to stay attached to the floor so the driver's feet have a fixed surface around the throttle pedal. The adhesive under the mat is the material that holds that mat in place during normal use.
On affected Reach vehicles, that adhesive can deteriorate. Once the bond weakens, the mat separates from the floor instead of staying flat. A loose mat can shift, lift, or bunch near the throttle pedal, where it can interfere with pedal movement.
There is no warning sign before failure. The first thing an owner notices can be the mat lifting from the floor or the throttle pedal feeling obstructed by the loose mat.
Who's affected?
| 2012 Utilimaster Reach | Equipment |
|---|---|
| Units affected | 249 |
Not every 2012 Utilimaster Reach van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the floor mat traps the throttle pedal, the pedal can stay out of its normal position. That increases stopping distance and raises the risk of a crash. Check that the mat is secure, drive cautiously, and schedule recall service soon. Repair will be free at any franchised Utilimaster dealer once available.
What should I do?
- Check your VIN to confirm your 2012 Utilimaster Reach is included in this recall.
- Call Utilimaster at 1-800-582-3454 to confirm current repair instructions before scheduling service.
- Schedule the floor-mat replacement that secures the mat so it does not interfere with the throttle pedal.
- Bring the recall notice if Utilimaster mailed one. If not, reference recall number 12V441 when you call.
- Avoid driving if the floor mat is loose, bunched, or touching the throttle pedal.
What happens at the repair
At the dealer, a Utilimaster technician removes the existing floor mat in front of the driver's seat and installs a new floor mat with new adhesive and mechanical fasteners. The remedy for campaign 12V441 began on November 1, 2012, but the available repair status is not confirmed in this input. Confirm scheduling with the dealer before you make the trip. Once the repair is open for your VIN, parts and labor are covered under the recall.
Timeline
| September 11, 2012 | NHTSA published the recall |
|---|---|
| November 1, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V441?
Recall 12V441 covers 249 2012 Utilimaster Reach vehicles with a floor mat adhesive problem. The driver's floor mat can separate from the floor and interfere with the throttle pedal, increasing stopping distance and crash risk. Utilimaster repairs it with a new floor mat, new adhesive, and mechanical fasteners.
What should I do if my 2012 Utilimaster Reach is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 12V441. If it is, contact a franchised Utilimaster service location and ask for the floor mat recall repair. Reference recall number 12V441 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 12V441, Utilimaster removes the existing floor mat and installs a new mat with new adhesive and mechanical fasteners free of charge.
What is the safety risk in recall 12V441?
The safety risk is throttle pedal interference. If the unsecured driver's floor mat blocks the pedal from returning to its normal position, the vehicle takes longer to stop and crash risk increases. This is the consequence tied to recall 12V441.
What warning signs should I watch for?
Watch for a loose, lifting, or separated floor mat in front of the driver's seat. If the mat moves near the throttle pedal, call a Utilimaster service location and ask how to handle the vehicle before the free recall repair is completed.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V441000 |
|---|---|
| Utilimaster customer service | 1-800-582-3454 |
| NHTSA recall # | 12V441 |
| NHTSA recall # (full) | 12V441000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →