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Campaign 12V437 Posted September 7, 2012 605 units

2006-2011 Ford E-Series Recall 12V437: Lift Latch Defect

RN
Reviewed by the RecallNotify editorial team
Published June 2, 2026

National Van is recalling 605 2006-2011 Ford E-150, E-250, and E-350 vehicles for wheelchair lift roll-stop latch defects. Repair is free through authorized Braun dealers.

National Van is recalling 605 2006-2011 Ford E-150, Ford E-250, and Ford E-350 vehicles equipped with Braun Century-2 or Vista-2 wheelchair lifts because the outer-barrier roll stop latches can bend or shift out of alignment. If the roll stop does not latch while the platform is raised, a wheelchair occupant can ride over the barrier and fall; the Ford dealer repair will be free once available.

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What's wrong?

The wheelchair lift on 2006-2011 National Van Ford E-150, Ford E-250, and Ford E-350 vehicles uses an outer barrier at the edge of the platform. That barrier works with roll stop latches, small locking pieces that hold the barrier in position so a wheelchair stays on the platform while the lift moves.

On affected vans, the latches can bend or shift out of alignment after frequent lift use. Once a latch is bent or misaligned, the outer barrier no longer locks as designed. That leaves the barrier less able to do its job during lift operation.

There is no warning sign before failure. Check the lift area before use, especially the outer barrier and latch position, and stop using the lift if the barrier does not lock firmly.

Who's affected?

Spans the Ford E-150, Ford E-250, and Ford E-350 across 2006-2011, with the same adaptive mobility equipment component.

2011 National Van Ford E-250 Equipment adaptive/mobility
2009 National Van Ford E-150 Equipment adaptive/mobility
2008 National Van Ford E-150 Equipment adaptive/mobility
2007 National Van Ford E-350 Equipment adaptive/mobility
2009 National Van Ford E-350 Equipment adaptive/mobility
Units affected605

A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific van.

What's the safety risk?

An insufficiently latched roll stop can let a wheelchair occupant defeat or ride over the stop while the lift platform is raised. That creates a fall risk for the occupant and can cause injury. Until the repair is available, use extra care with the lift and confirm the roll stop is latched before raising it. Repair will be free at any franchised Ford dealer once available.

What should I do?

  1. Check your VIN to confirm your 2006-2011 National Van Ford E-250, Ford E-150, or Ford E-350 is included in this recall.
  2. Review any owner notice from National Van, then call National Van customer service at 1-508-222-2272 with questions.
  3. Contact a franchised Ford dealer to ask where the free wheelchair-lift outer-barrier repair is being handled.
  4. Reference recall number 12V437 when you call, and explain that the Braun Century-2 or Vista-2 lift roll stop latches need correction.
  5. Avoid using the wheelchair lift with an occupant until the roll stop latch repair is complete.

What happens at the repair

At the dealer, a Ford technician handles the Braun wheelchair lift repair through the authorized Braun dealer network. The work focuses on the outer barrier roll stop latches, which can bend or shift out of alignment with use. The final dealer repair will be free once available, with parts and labor covered under the recall. The recall record says owner notices went out during October 2012.

Timeline

September 7, 2012 NHTSA published the recall
October 15, 2012 Owner notification mailed

Frequently asked questions

What is recall 12V437?

Recall 12V437 covers 605 2006-2011 National Van Ford E-150, Ford E-250, and Ford E-350 vehicles equipped with Braun Century-2 or Vista-2 wheelchair lifts. The outer-barrier roll stop latches can bend or move out of alignment, allowing a wheelchair occupant to ride over the barrier and fall from an elevated lift platform.

What should I do if my 2006-2011 National Van Ford E-150, Ford E-250, or Ford E-350 is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 12V437. If it is, contact National Van at 1-508-222-2272 or an authorized Braun dealer to arrange the wheelchair-lift repair. Reference recall number 12V437 when you call.

Is the recall repair free?

Yes. Federal recall law requires the recall repair at no cost, and National Van said authorized Braun dealers will perform the repair free of charge. That applies to the wheelchair-lift latch issue covered by recall 12V437.

What is the safety risk?

The risk is a fall from the wheelchair lift platform. If the outer-barrier roll stop does not latch correctly while the platform is elevated, a wheelchair occupant can ride over the barrier and sustain an injury. Keep the lift out of service until the latch repair is complete.

What if I bought this National Van vehicle used?

The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. If you never received the October 2012 owner notice, check your VIN and reference recall 12V437 when contacting National Van or an authorized Braun dealer.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/12V437000
National Van customer service1-508-222-2272
NHTSA recall #12V437
NHTSA recall # (full)12V437000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →