Recall 12V433 affects 472 Quality Van Sales-modified 2006-2010 Ford E-Series vehicles for wheelchair lift roll-stop latches. Repair is free at a franchised Ford dealer.
Quality Van Sales is recalling 472 2006-2010 Ford E-Series vehicles under recall 12V433 because Braun Century-2 and Vista-2 wheelchair lift roll stop latches can bend or move out of alignment. A wheelchair occupant can ride over the insufficiently latched barrier while the platform is elevated and fall; the Ford dealer repair will be free once available.
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What's wrong?
The wheelchair lift on 2006-2010 Ford E-Series vehicles modified by Quality Van Sales uses an outer barrier at the edge of the lift platform. That barrier is the roll stop, the part that helps keep a wheelchair from rolling off the platform while the lift is raised, lowered, or positioned away from the van. The latches hold that barrier in the correct locked position.
On affected vans with Braun Century-2 or Vista-2 lifts, repeated lift use bends the roll stop latches or knocks them out of alignment. Once the latch geometry changes, the outer barrier does not lock the way it was designed to lock. The lift then loses an important safeguard during loading and unloading.
There is no warning sign before failure. Before using the lift, look for an outer barrier that sits unevenly, feels loose, or does not latch cleanly, and treat that as a repair issue.
Who's affected?
Spans five model years for Ford E-Series vans, all tied to adaptive mobility equipment.
| 2006 Quality Van Sales Ford E-Series | Equipment adaptive/mobility |
|---|---|
| 2007 Quality Van Sales Ford E-Series | Equipment adaptive/mobility |
| 2010 Quality Van Sales Ford E-Series | Equipment adaptive/mobility |
| 2009 Quality Van Sales Ford E-Series | Equipment adaptive/mobility |
| 2008 Quality Van Sales Ford E-Series | Equipment adaptive/mobility |
| Units affected | 472 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An insufficiently latched roll stop can let a wheelchair occupant defeat the stop or ride over it. If that happens while the lift platform is raised, the occupant can fall and be injured. Use the lift carefully and schedule the recall repair. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2010 Quality Van Sales Ford E-Series is included in this recall.
- Contact a franchised Ford dealer to schedule the free wheelchair-lift roll-stop latch repair.
- Bring the recall notice if Quality Van Sales sent one. If not, reference recall number 12V433 when you call.
- Call Quality Van Sales customer service at 1-800-769-8267 with questions about the Braun wheelchair-lift repair.
- Avoid using the wheelchair lift until the roll-stop latches are inspected and repaired.
What happens at the repair
The recall process began on August 29, 2012. The remedy record does not describe a specific part replacement or adjustment, but it says authorized Braun dealers perform the lift repair free of charge. For a 2006-2010 Ford E-Series vehicle in this recall, ask the service desk to inspect the Braun Century-2 or Vista-2 wheelchair lift, including the outer barrier roll stop latches, and confirm that the recall repair is complete. Quality Van Sales lists 1-800-769-8267 for owner questions about this campaign.
Timeline
| August 29, 2012 | Owner notification mailed |
|---|---|
| August 31, 2012 | NHTSA published the recall |
Frequently asked questions
What is recall 12V433?
Recall 12V433 covers 472 2006-2010 Quality Van Sales Ford E-Series vehicles equipped with Braun Century-2 or Vista-2 wheelchair lifts. The outer barrier roll stop latches can bend or move out of alignment, creating a fall risk from an elevated lift platform. Authorized Braun dealers perform the repair for free.
What should I do if my 2006-2010 Quality Van Sales Ford E-Series is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 12V433. If it is, contact Quality Van Sales at 1-800-769-8267 and ask where an authorized Braun dealer can complete the wheelchair lift repair. Reference recall number 12V433 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the recall remedy states that authorized Braun dealers perform this repair free of charge. Quality Van Sales can direct you to the proper repair location for the lift work.
What is the safety risk with this wheelchair lift recall?
The risk is a fall from the lift platform. If the outer barrier roll stop does not latch tightly, a wheelchair occupant can defeat or ride over the barrier while the platform is elevated, causing injury. Confirm the VIN and arrange the free Braun dealer repair.
What if I bought this Ford E-Series used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether this specific Quality Van Sales Ford E-Series is included, then call Quality Van Sales at 1-800-769-8267 for the authorized Braun repair path.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V433000 |
|---|---|
| Quality Van Sales customer service | 1-800-769-8267 |
| NHTSA recall # | 12V433 |
| NHTSA recall # (full) | 12V433000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →