Recall 12V427 affects 1,219 2006-2011 Mobilityworks-modified Ford E-Series vehicles for wheelchair-lift roll-stop latches. Repair is free through authorized Braun dealers.
Mobilityworks is recalling 1,219 2006-2011 Ford E-Series vehicles with Century-2 or Vista-2 wheelchair lifts because outer-barrier roll stop latches can bend or become misaligned. An insufficiently latched roll stop can let a wheelchair ride over the barrier on an elevated platform, and the repair will be free through Ford dealers once Mobilityworks makes it available.
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What's wrong?
The wheelchair lift on these Mobilityworks 2006-2011 Ford E-Series vehicles uses an outer barrier at the end of the platform. The barrier is the raised stop at the platform edge, and its roll stop latches hold that barrier in place while the lift carries a wheelchair or mobility device. The lift depends on those latches staying aligned so the barrier locks where it belongs.
On vehicles equipped with Century-2 or Vista-2 wheelchair lifts, frequent use over time can bend the roll stop latches or pull them out of alignment. Once the latch is bent or misaligned, the outer barrier does not lock the way it was designed to lock. That leaves the lift with a barrier that no longer holds its position correctly during use.
There is no warning sign before failure. A bent or misaligned latch is the problem to look for, so the lift should be inspected before it is used again.
Who's affected?
Spans the 2006 through 2011 Ford E-Series model years, with the recall tied to adaptive/mobility equipment installed by Mobilityworks.
| 2008 Mobilityworks Ford E-Series | Equipment adaptive/mobility |
|---|---|
| 2006 Mobilityworks Ford E-Series | Equipment adaptive/mobility |
| 2009 Mobilityworks Ford E-Series | Equipment adaptive/mobility |
| 2010 Mobilityworks Ford E-Series | Equipment adaptive/mobility |
| 2007 Mobilityworks Ford E-Series | Equipment adaptive/mobility |
| 2011 Mobilityworks Ford E-Series | Equipment adaptive/mobility |
| Units affected | 1,219 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An insufficiently latched roll stop can let a wheelchair occupant defeat the stop or ride over it. If that happens while the lift platform is elevated, the occupant can fall and be injured. Use the lift with extra care and confirm the recall service path. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2011 Mobilityworks Ford E-Series is included in this recall.
- Call Mobilityworks customer service at 1-800-769-8267 to confirm the repair path for your van.
- Contact a franchised Ford dealer for help routing the free wheelchair-lift repair through an authorized Braun dealer.
- Reference recall number 12V427 when you call, and ask for the roll-stop latch repair that prevents the wheelchair from riding over the outer barrier.
- Bring the owner notice if Mobilityworks mailed one, along with any wheelchair-lift service records you have.
What happens at the repair
The recall notice says the repair is handled free of charge through authorized Braun dealers, but it does not name the exact lift repair step. At the dealer, a Ford technician should inspect the Century-2 or Vista-2 wheelchair lift area tied to this recall, especially the outer barrier roll stop latches that bend or move out of alignment with frequent use. The final dealer repair will be free once available. Parts and labor are covered under the recall.
Timeline
| September 4, 2012 | NHTSA published the recall |
|---|---|
| October 19, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V427?
Recall 12V427 covers 1,219 2006-2011 Mobilityworks Ford E-Series vehicles equipped with Century-2 or Vista-2 wheelchair lifts. The outer barrier roll stop latches can bend or move out of position after frequent use, creating a fall injury risk for a wheelchair occupant on a raised lift.
What should I do if my 2006-2011 Mobilityworks Ford E-Series is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 12V427. If it is, contact Mobilityworks at 1-800-769-8267 and ask where an authorized Braun dealer can repair the wheelchair lift. Reference recall number 12V427 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the Mobilityworks remedy says authorized Braun dealers perform this wheelchair-lift repair free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
The safety risk is a fall injury from the raised wheelchair lift platform. If the outer barrier roll stop does not latch correctly, a wheelchair occupant can ride over or defeat the barrier while the platform is elevated. Stop using the lift until the recall repair is complete.
What if I bought my Mobilityworks Ford E-Series used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Ford E-Series is included, then call Mobilityworks or an authorized Braun dealer with recall number 12V427.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V427000 |
|---|---|
| Mobilityworks customer service | 1-800-769-8267 |
| NHTSA recall # | 12V427 |
| NHTSA recall # (full) | 12V427000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →