Recall 12V398 affects 7,842 2013 INFINITI JX35 vehicles for a misrouted fuel transfer tube. Repair is free at any franchised INFINITI dealer.
INFINITI is recalling 7,842 2013 JX35 vehicles because a misrouted fuel transfer tube inside the fuel tank can keep the fuel level float from dropping as fuel is used. That can make the gauge read higher than the actual fuel level, letting the JX35 run out of gas, stall, and increase crash risk; the INFINITI dealer repair will be free once available.
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What's wrong?
The fuel transfer tube in the 2013 INFINITI JX35 sits inside the fuel tank and helps route fuel within the tank assembly. The fuel level float is the moving arm that tracks how much fuel is left, then sends that reading to the fuel gauge on the instrument panel.
In recall 12V398, the tube was routed incorrectly during assembly. The misplaced tube can block the float from dropping as gasoline is used. When the float gets held up, the gauge keeps showing more fuel than the tank actually contains, so the driver gets a false reading instead of an accurate low-fuel signal.
There is no warning sign before failure. The main thing an owner would notice is the gauge showing fuel remaining even after normal driving has used it, and the vehicle can run out of fuel while the gauge still appears to show fuel in the tank.
Who's affected?
| 2013 INFINITI JX35 | fuel system |
|---|---|
| Units affected | 7,842 |
Not every 2013 INFINITI JX35 is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
An inaccurate fuel gauge can leave the tank empty without clear notice. If the vehicle runs out of gas, it can stall unexpectedly and increase the risk of a crash. Keep fuel above low levels until the recall work is complete. Repair will be free at any franchised INFINITI dealer once available.
What should I do?
- Check your VIN to confirm your 2013 INFINITI JX35 is included in this recall.
- Watch for INFINITI recall notice instructions tied to your VIN before scheduling service.
- Call INFINITI customer service at 1-800-647-7261 or a franchised INFINITI dealer and reference recall number 12V398.
- Ask the dealer about the fuel-transfer-tube inspection and O-ring service that fixes the fuel gauge reading too high.
- Keep extra fuel in the tank until the repair is complete, since the vehicle can stall when the tank runs empty unexpectedly.
What happens at the repair
The dealer repair Nissan described is free under the recall. An INFINITI technician inspects the fuel transfer tube inside the fuel tank, re-routes it if it was installed incorrectly, and installs a new O-ring. That work is meant to keep the fuel level float from being blocked so the gauge can read the fuel level correctly. Nissan's remedy notice says the recall began on September 10, 2012. Contact an INFINITI dealer with your VIN and ask the service desk to confirm the open repair before you bring the vehicle in.
Timeline
| August 14, 2012 | NHTSA published the recall |
|---|---|
| September 10, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V398?
Recall 12V398 covers 7,842 2013 INFINITI JX35 vehicles with a fuel transfer tube that was routed incorrectly inside the fuel tank. The fuel gauge can show more fuel than the tank actually has, which can lead to an unexpected stall and increase crash risk.
What should I do if my 2013 INFINITI JX35 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 12V398. If it is, contact a franchised INFINITI dealer and ask for the fuel transfer tube inspection, rerouting, and new O-ring installation. Reference recall 12V398 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Nissan's remedy says dealers will inspect and reroute the fuel transfer tube and install a new O-ring free of charge.
What warning signs should I watch for?
Watch for a fuel gauge that reads higher than the actual fuel level. In this recall, the float inside the tank can stop dropping as fuel is used, so the vehicle can run out of gas unexpectedly and stall.
What if I bought my INFINITI JX35 used?
The free recall repair still applies. Ownership history does not cancel an open safety recall. Check your VIN to confirm whether your specific 2013 INFINITI JX35 is included, then call a franchised INFINITI dealer and reference recall 12V398.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V398000 |
|---|---|
| INFINITI customer service | 1-800-647-7261 |
| NHTSA recall # | 12V398 |
| NHTSA recall # (full) | 12V398000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →