Recall 12V395 affects 145 2010-2012 Roadtrek 21PC and 21VC motorhomes for defective awning bracket rivets. Repair is free at any franchised Roadtrek dealer.
Roadtrek is recalling 145 2010-2012 21PC Popular and 21VC Versatile motorhomes because rivets that hold the Thule awning brackets to the side wall can fail. A loose awning can separate while it is being operated and injure the user or people nearby; Roadtrek dealers will complete the repair free of charge once available.
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What's wrong?
The awning brackets on affected 2010-2012 Roadtrek 21PC and 21VC motorhomes fasten the Thule awning to the side wall. The brackets hold the awning assembly in place while the awning is opened, supported, and closed. That connection depends on the rivets staying tight in the wall structure.
The problem is the rivets that secure those brackets. On affected Roadtrek motorhomes, those rivets can fail, so the bracket no longer holds the awning firmly against the side wall. If the bracket lets go while the awning is being operated, the bracket and Thule awning can separate from the motorhome.
There is no warning sign before failure. Check for a loose bracket, unusual movement, or hardware that looks pulled away from the wall, but treat those as damage signs, not a reliable advance warning.
Who's affected?
Covers both Roadtrek 21PC and 21VC motorhomes across the 2010, 2011, and 2012 model years, with Equipment listed as the recalled component.
| 2011 Roadtrek 21PC | Equipment |
|---|---|
| 2012 Roadtrek 21VC | Equipment |
| 2012 Roadtrek 21PC | Equipment |
| 2011 Roadtrek 21VC | Equipment |
| 2010 Roadtrek 21VC | Equipment |
| Units affected | 145 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
An awning that separates from the motor home can injure the user or people nearby. Avoid standing near or operating the awning until a dealer checks the brackets, and contact a franchised Roadtrek dealer for current repair timing. Repair will be free at any franchised Roadtrek dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2012 Roadtrek 21PC or 21VC is included in this recall.
- Review any Roadtrek owner notice for this recall. Owner letters were mailed on August 21, 2012.
- Contact Roadtrek service or a franchised Roadtrek repair provider to ask about the free awning-bracket rivet repair.
- Reference recall number 12V395 when you call, and explain that the added stainless steel rivets secure the awning brackets so the Thule awning stays attached while operating.
- Avoid operating the awning until the bracket repair is complete.
What happens at the repair
At the dealer, a Roadtrek technician installs an additional stainless steel rivet on each awning bracket that attaches the Thule awning to the motorhome side wall. That added fastener is meant to keep the bracket secured during awning use. The dealer repair will be free once available, with parts and labor covered under the recall. Roadtrek started the safety recall on August 21, 2012, and the remedy notice directs owners to the Roadtrek Service Department for recall service questions.
Timeline
| August 10, 2012 | NHTSA published the recall |
|---|---|
| August 21, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V395?
Recall 12V395 covers 145 2010-2012 Roadtrek 21PC and 21VC class B motorhomes with awning bracket rivets that can fail. If the bracket and Thule awning separate while the awning is being operated, the user or people nearby can be injured. Roadtrek dealers add a stainless steel rivet to each awning bracket for free.
What should I do if my 2010-2012 Roadtrek 21PC or 21VC is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 12V395. If it is, contact a franchised Roadtrek dealer or the Roadtrek Service Department at 1-519-745-1169 to arrange the awning bracket rivet repair. Reference recall number 12V395 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Roadtrek's remedy says dealers will install an additional stainless steel rivet on each awning bracket free of charge.
What is the safety risk?
The safety risk is injury from the awning separating from the motorhome. The recall covers rivets that secure the awning brackets to the side wall. If those rivets fail while the awning is being operated, the bracket and Thule awning can come off and injure the user or people nearby.
What if I bought my Roadtrek motorhome used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Roadtrek 21PC or 21VC is included, then call a franchised Roadtrek dealer or Roadtrek Service Department with recall number 12V395.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V395000 |
|---|---|
| Roadtrek customer service | 1-519-745-1169 |
| NHTSA recall # | 12V395 |
| NHTSA recall # (full) | 12V395000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →