Recall 12V384 affects 90 2011-2012 Glaval Bus transit buses with ProLo roof hatches that open too hard. Free repair at any franchised Glaval Bus dealer.
Glaval Bus is recalling 90 2011-2012 Entourage, Primetime, Sport, Universal, and Titan Ii buses under recall 12V384 because the SMI ProLo roof escape hatches can require too much force to open. In an emergency, a hard-to-open hatch can slow passenger exit and raise injury risk; the dealer repair will be free once available.
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What's wrong?
The ProLo roof escape hatch is an emergency exit built into the roof of certain 2011-2012 Glaval Bus Entourage, Primetime, Sport, Universal, and Titan Ii transit buses. In normal use, the hatch should release and open with a controlled amount of hand force, so passengers and crew have another way out when doors or windows are blocked.
On affected buses, friction increases between the rear plate assemblies and the nylon rear pop-up support inside the hatch mechanism. That added friction raises the force needed to open the ProLo roof hatch. When the opening force is too high, the hatch does not meet the federal bus emergency-exit standard for release and access.
There is no warning sign before failure. The hatch can look normal until someone tries to open it, so the problem is the release effort itself, not a dashboard light, noise, or visible roof damage.
Who's affected?
Covers five bus body styles from the 2011 and 2012 model years, all tied to the same body-structure component.
| 2011 Glaval Bus Entourage | body structure |
|---|---|
| 2012 Glaval Primetime | body structure |
| 2011 Glaval Primetime | body structure |
| 2012 Glaval Sport | body structure |
| 2011 Glaval Sport | body structure |
| 2011 Glaval Universal | body structure |
| 2012 Glaval Bus Entourage | body structure |
| 2012 Glaval Titan Ii | body structure |
| 2012 Glaval Universal | body structure |
| 2011 Glaval Titan Ii | body structure |
| Units affected | 90 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A hindered emergency exit can slow passengers who need to leave the bus during an emergency and increase the risk of injury to occupants. If your VIN is included, schedule the recall work soon and keep exit routes clear until the repair is done. Repair will be free at any franchised Glaval Bus dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2012 Glaval Bus Entourage, Primetime, Sport, Universal, or Titan Ii is included in this recall.
- Contact Glaval Bus to confirm the SMI ProLo roof hatch service kit and repair instructions for your bus.
- Ask a franchised Glaval Bus dealer about the free ProLo roof hatch repair that reduces the opening force for the emergency exit.
- Reference recall number 12V384 when you call, and bring the recall notice if Glaval Bus mailed one.
- Keep roof escape hatches clear and follow the bus operator's emergency-exit procedures until the repair is complete.
What happens at the repair
At the dealer, a Glaval Bus technician uses the SMI service kit and repair instructions to correct the ProLo roof escape hatch. The work addresses friction between the rear plate assemblies and the nylon rear pop-up support, so the hatch opens with the required force in an emergency. Glaval Bus told owners that SMI would provide the service kits and instructions to dealers and owners free of charge. The safety recall began on August 17, 2012.
Timeline
| August 3, 2012 | NHTSA published the recall |
|---|---|
| August 17, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V384?
Recall 12V384 covers 90 2011-2012 Glaval Bus Entourage, Primetime, Sport, Universal, and Titan Ii transit buses with SMI ProLo roof escape hatches. Friction in the rear plate assembly and nylon pop-up support can make the hatch opening force exceed the federal emergency-exit standard.
What should I do if my 2011-2012 Glaval Bus Entourage, Primetime, Sport, Universal, or Titan Ii is on this recall?
Check your VIN to confirm your specific bus is included in recall 12V384. If it is, contact a franchised Glaval Bus dealer and ask for the SMI ProLo roof hatch service kit repair. Reference recall number 12V384 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Glaval Bus states that SMI service kits and repair instructions are provided free of charge. A franchised Glaval Bus dealer or Glaval Bus contact can confirm the repair path for your VIN.
What is the safety risk?
The safety risk is a roof escape hatch that takes too much force to open during an emergency. That can slow passenger evacuation and result in occupant injury. If your VIN is included, arrange the free hatch service kit repair through a franchised Glaval Bus dealer.
What if I bought this Glaval Bus used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific bus is included in recall 12V384, then contact a franchised Glaval Bus dealer and reference the recall number.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V384000 |
|---|---|
| Glaval Bus customer service | 1-574-262-2212 |
| NHTSA recall # | 12V384 |
| NHTSA recall # (full) | 12V384000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →