Recall 12V364 covers 4 2013 Crossroads Cruiser trailers with incorrect loading labels. Crossroads will provide corrected labels for free so owners have right loading information.
Crossroads issued recall 12V364 for 4 2013 Cruiser recreational trailers because the federal identification, tire and loading, and cargo carrying capacity labels list incorrect information. Incorrect loading information can lead to tire failure, with risk of personal injury or property damage; the Crossroads dealer repair will be free once available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The labels on a 2013 Crossroads Cruiser are supposed to tell an owner and service technician how the trailer was certified. The Federal Identification Tag, Tire and Loading Information Label, and Recreational Vehicle Cargo Carrying Capacity Label show tire, rim, loading, and cargo capacity information. That information guides tire selection and loading decisions.
On affected Cruisers, Crossroads installed labels with incorrect information. The printed tire and loading details do not match what Federal Motor Vehicle Safety Standard No. 120 requires for vehicles other than passenger cars. The issue is the label data itself, not a broken tire, axle, or brake part named in the recall.
There is no warning sign before failure. An owner is not going to hear a noise or see a dashboard light from an incorrect label, so the VIN decides whether this recall applies and whether the labels need to be corrected.
Who's affected?
| 2013 Crossroads Cruiser | vehicle label (placard or certification) |
|---|---|
| Units affected | 4 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An inaccurate loading label can give the wrong vehicle loading specifications. Improper loading raises the risk of tire failure, personal injury, or property damage. Confirm your VIN and get the corrected label before relying on the current loading information. Repair will be free at any franchised Crossroads dealer once available.
What should I do?
- Check your VIN to confirm your 2013 Crossroads Cruiser is included in this recall.
- Look for the Crossroads owner notice and corrected labels before changing the trailer labels.
- Contact Crossroads customer service at 1-937-596-7965 if the notice or corrected labels are missing.
- Reference recall number 12V364 when you call about the incorrect Federal Identification Tag, Tire and Loading Information Label, and cargo carrying capacity label.
- Avoid loading the trailer from the old labels until Crossroads confirms the corrected weight and tire information.
What happens at the repair
At the dealer, a Crossroads service representative verifies the trailer labels covered by recall 12V364 and provides corrected Federal Identification Tag, Tire and Loading Information Label, and Recreational Vehicle Cargo Carrying Capacity Label information. The current remedy status is not listed as available, so do not assume a service appointment can be completed right now. Once Crossroads opens the remedy, the corrected labels are supplied free under the recall. Ask the service desk which labels on your 2013 Cruiser need replacement and keep the corrected label information with the trailer records.
Timeline
| July 30, 2012 | NHTSA published the recall |
|---|---|
| August 10, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V364?
Recall 12V364 covers 4 2013 Crossroads Cruiser recreational trailers with incorrect information on the Federal Identification Tag, Tire and Loading Information Label, and cargo carrying capacity label. Crossroads will provide corrected labels so owners have the right loading information.
What should I do if my 2013 Crossroads Cruiser is on this recall?
Check your VIN to confirm your specific trailer is included in recall 12V364. If it is, contact Crossroads or a franchised Crossroads dealer and ask for the corrected Federal Identification Tag, Tire and Loading Information Label, and cargo carrying capacity label.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be provided at no cost. For recall 12V364, Crossroads will provide corrected labels for affected 2013 Cruiser trailers so the loading and tire information matches the vehicle.
What is the safety risk?
The safety risk is incorrect loading guidance. If the trailer label gives the wrong vehicle loading specifications, the trailer can be loaded improperly. That can lead to tire failure, personal injury, or property damage. Use the corrected label after Crossroads provides it.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V364000 |
|---|---|
| Crossroads customer service | 1-937-596-7965 |
| NHTSA recall # | 12V364 |
| NHTSA recall # (full) | 12V364000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →