Recall 12V350 covers 223 2010-2011 Crossroads Hampton trailers for Atwood furnace gas valves that can stick open. Repair is free at any franchised Crossroads dealer.
Crossroads is recalling 223 2010-2011 Hampton travel trailers because the Atwood furnace gas control valve can stick open and let gas leak. That leak, near an ignition source, raises the risk of fire; the Crossroads dealer repair will be free once available.
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What's wrong?
The furnace in a 2010-2011 Crossroads Hampton travel trailer uses a gas control valve to meter propane to the burner. When the thermostat calls for heat, the valve opens so fuel can reach the furnace; when heat is no longer needed, it closes and stops the flow of gas.
On affected Hampton trailers equipped with Atwood furnaces, that gas control valve was built with a defect that can leave it stuck open. A valve stuck open does not shut off gas the way it is supposed to after the furnace cycle ends. That creates an unsafe fuel-control problem inside the heating equipment.
There is no warning sign before failure. The recall filing does not identify a reliable smell, sound, or furnace behavior that tells an owner the valve has stuck open.
Who's affected?
| 2010 Crossroads Hampton | Equipment |
|---|---|
| 2011 Crossroads Hampton | Equipment |
| Units affected | 223 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If the furnace gas valve sticks open, gas can leak out. If that gas reaches an ignition source, a fire can result. Stop using the furnace until the recall repair is completed, and keep flames, sparks, and other ignition sources away from the furnace area. Repair will be free at any franchised Crossroads dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Crossroads Hampton is included in this recall.
- Contact a franchised Crossroads dealer or Crossroads Warranty Service Department to confirm the free furnace repair for your trailer.
- Schedule the furnace repair that fixes the gas control valve that can stick open and create a gas leak and fire risk.
- Bring the recall notice if Crossroads mailed one. If not, reference recall number 12V350 when you call.
- Avoid using the furnace and keep ignition sources away from the trailer until the repair is complete.
What happens at the repair
At the dealer, a Crossroads technician repairs the furnace covered by recall 12V350. The issue is tied to the Atwood furnace gas control valve, which was built in a way that lets the valve stick open. Crossroads began owner notices on August 17, 2012. The current remedy status is not listed, so schedule only after Crossroads or the dealer confirms the repair is open for your trailer. Once available, parts and labor are covered under the recall.
Timeline
| July 24, 2012 | NHTSA published the recall |
|---|---|
| August 17, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V350?
Recall 12V350 covers 223 2010-2011 Crossroads Hampton travel trailers equipped with Atwood furnaces built with a gas control valve that can stick open. If the valve sticks open, gas can leak and create a fire risk near an ignition source.
What should I do if my 2010-2011 Crossroads Hampton is on this recall?
Check your VIN to confirm your specific travel trailer is included in recall 12V350. If it is, contact a franchised Crossroads dealer or Crossroads Warranty Service Department at 1-855-226-7496 to arrange the furnace repair. Reference recall 12V350 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Crossroads dealers repair the affected Atwood furnace gas control valve free of charge. The safety recall repair began on August 17, 2012.
What is the safety risk?
The safety risk is a gas leak from the furnace valve. If the defective valve sticks open and gas reaches an ignition source, the travel trailer faces a fire risk. Confirm the VIN, then arrange the free dealer repair before relying on the furnace.
What if I bought my Crossroads Hampton used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. If you bought the trailer used or never received a letter, check your VIN and give recall 12V350 to the Crossroads dealer when you schedule service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V350000 |
|---|---|
| Crossroads customer service | 1-855-226-7496 |
| NHTSA recall # | 12V350 |
| NHTSA recall # (full) | 12V350000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →