Recall 12V337 covers 293 2011-2013 Prevost XLII-45 Entertainer and X3-45 buses for power-cable chafing. Free repair at a Prevost dealer.
Prevost is recalling 293 2011-2013 XLII-45 Entertainer and X3-45 buses because a power cable can rub against sharp, abrasive edges. If the cable rubs through, a short circuit or fire can increase the risk of personal injury; the Prevost dealer repair will be free once available.
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What's wrong?
The main power cable in a 2011-2013 Prevost XLII-45 Entertainer or X3-45 carries electrical current through the coach. It needs a clear path, secure routing, and intact insulation so current stays inside the cable instead of contacting nearby metal or body structure.
On affected buses, the cable path leaves the cable close enough to sharp or abrasive edges for contact to occur. Normal vibration and movement during driving can let the edge rub against the cable covering. Once that covering wears through, the cable is no longer protected at that spot, and the electrical system has an exposed fault point.
There is no warning sign before failure. An owner or service technician should not rely on a light, message, smell, or change in how the bus drives to identify the problem before the cable is damaged.
Who's affected?
The XLII-45 Entertainer and X3-45 are both included across the 2011-2013 model years under the electrical system component.
| 2013 Prevost XLII-45 Entertainer | electrical system |
|---|---|
| 2012 Prevost XLII-45 Entertainer | electrical system |
| 2011 Prevost XLII-45 Entertainer | electrical system |
| 2011 Prevost X3-45 | electrical system |
| 2012 Prevost X3-45 | electrical system |
| 2013 Prevost X3-45 | electrical system |
| Units affected | 293 |
The year and model narrow the recall, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An electrical short in the power cables can lead to fire and increase the risk of personal injury. If your VIN is included, contact a Prevost dealer for recall instructions and arrange the inspection and repair when the dealer can perform it. Repair will be free at any franchised Prevost dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2013 Prevost XLII-45 Entertainer or X3-45 is included in this recall.
- Contact your nearest franchised Prevost dealer after your VIN is confirmed, and ask whether the free power-cable inspection and repair is open.
- Reference recall number 12V337 when you call so the dealer can find the power-cable inspection tied to this electrical-system recall.
- Bring the owner notice if you have it. Prevost mailed owner notices on August 13, 2012.
- Avoid operating the bus if you smell smoke, see electrical arcing, or find damaged power-cable insulation. Ask the dealer about towing.
What happens at the repair
At the dealer, a Prevost technician inspects the power cables to see whether they contact or rub against sharp, abrasive edges. If the cables are touching those edges or show damage from rubbing, the technician repairs the power cables. The dealer repair will be free once available, with parts and labor covered by the recall. The filing does not give a repair time, so ask the Prevost service department what to expect when the repair opens.
Timeline
| July 18, 2012 | NHTSA published the recall |
|---|---|
| August 13, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V337?
Recall 12V337 covers 293 2011-2013 Prevost XLII-45 Entertainer and X3-45 buses with power cables that can rub against sharp, abrasive edges. That contact can cause a short circuit or fire, increasing injury risk. Prevost dealers inspect and repair the cables for free.
What should I do if my 2011-2013 Prevost XLII-45 Entertainer or X3-45 is on this recall?
Check your VIN to confirm your specific bus is included in recall 12V337. If it is, contact a franchised Prevost dealer or Prevost service department to schedule the power-cable inspection and repair. Reference recall number 12V337 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Prevost dealers will inspect the power cables and repair them as needed free of charge.
What is the safety risk in recall 12V337?
The safety risk is a short circuit or fire. The recalled buses have power cables that can contact sharp, abrasive edges. If the cable insulation is damaged, the electrical fault can increase the risk of personal injury.
What if I bought this Prevost bus used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific XLII-45 Entertainer or X3-45 is included, then contact a Prevost dealer and reference recall number 12V337.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V337000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 12V337 |
| NHTSA recall # (full) | 12V337000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →