Recall 12V323 affects 152 2011-2012 Van Hool TD925 motorcoaches for incorrect driver's-seat mounting plates. Repair is free at any franchised Van Hool dealer.
Van Hool is recalling 152 2011-2012 TD925 motorcoaches under recall 12V323 because the driver's seat was built with the wrong riser and floor adapter plate. In a crash, that defect increases the risk of injury to the seat occupant, and the Van Hool dealer repair will be free once available.
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What's wrong?
The driver's seat in a 2011-2012 Van Hool TD925 motorcoach is more than a cushion and frame. Its riser and floor adapter plate set the seat height and anchor the seat structure to the coach floor. Those parts help keep the seat in the intended position during normal driving and during the forces covered by Federal Motor Vehicle Safety Standard No. 207 for seating systems.
On affected TD925 motorcoaches, the driver's seat was built with the wrong riser and floor adapter plate during production. The issue is not normal wear or a loose adjustment. It is an installation mismatch in the seat mounting hardware, so the seat assembly does not meet the required seating-system standard.
There is no warning sign before failure. An owner or driver should not expect a dashboard light, noise, or change in seat feel to confirm the problem, because the defect is in the installed seat support parts.
Who's affected?
Covers the TD925 across the 2011 and 2012 model years, with the seat assembly listed as the affected component.
| 2011 Van Hool TD925 | seat assembly |
|---|---|
| 2012 Van Hool TD925 | seat assembly |
| Units affected | 152 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
The seat structure issue raises injury risk for the seat occupant in a crash. If your VIN is included, schedule the repair soon and ask the dealer whether the bus should remain in service before the repair is complete. Repair will be free at any franchised Van Hool dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2012 Van Hool TD925 is included in this recall.
- Contact a franchised Van Hool dealer to ask about the free driver's seat-riser and floor-adapter plate replacement that corrects the seat mounting defect.
- Reference recall number 12V323 when you call the dealer or ABC Bus warranty administrator.
- Bring the recall notice if you have it. If not, bring your registration so the dealer can confirm the VIN.
- Avoid using the affected motorcoach for passenger service until the driver's seat repair is complete.
What happens at the repair
At the dealer, a Van Hool technician replaces the incorrect driver's seat riser and floor adapter plates with the correct parts. Van Hool said owner notices would be handled through ABC Bus, and the repair is covered at no charge. Confirm scheduling with a Van Hool or ABC Bus service desk before bringing in the motorcoach. The dealer repair will be free once available.
Timeline
| July 9, 2012 | NHTSA published the recall |
|---|---|
| November 15, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V323?
Recall 12V323 covers 152 2011-2012 Van Hool TD925 motorcoaches with an incorrect driver's-seat riser and floor adapter plate. The issue means the seat system does not meet Federal Motor Vehicle Safety Standard No. 207, and Van Hool will replace the parts for free.
What should I do if my 2011-2012 Van Hool TD925 is on this recall?
Check your VIN to confirm your specific motorcoach is included in recall 12V323. If it is, call the ABC Bus warranty administrator at 1-877-427-7278 or contact a franchised Van Hool service location to schedule the riser and floor adapter plate replacement.
Is the Van Hool recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Van Hool's remedy says the riser and floor adapter plates will be replaced free of charge through its dealer ABC Bus Inc.
What is the safety risk in recall 12V323?
The safety risk is injury to the driver's-seat occupant in a crash. Because the wrong riser and floor adapter plate were installed, the seat system does not meet the required seating standard. The repair replaces those parts so the seat mounting meets the recall remedy.
What if I bought the Van Hool TD925 used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2011-2012 TD925 is included, then reference recall 12V323 when you contact the dealer or ABC Bus warranty administrator.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V323000 |
|---|---|
| Van Hool customer service | 1-877-427-7278 |
| NHTSA recall # | 12V323 |
| NHTSA recall # (full) | 12V323000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →