Recall 12V299 affects 13,172 2012 Audi Q5 vehicles for sunroof glass that can break in extreme cold. Repair is free at any franchised Audi dealer.
Audi is recalling 13,172 2012 Q5 SUVs because the front sunroof glass panel is susceptible to breakage in extremely cold weather. If the panel breaks while the vehicle is moving, falling glass can cut the driver or passengers and distract the driver, which raises the risk of a crash; the dealer repair will be free once available.
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What's wrong?
The front sunroof glass panel on the 2012 Audi Q5 is the fixed glass section in the roof opening. It lets light into the cabin while sealing the roof from wind, water, and outside temperature. The panel has to stay intact while the body flexes and the vehicle moves through changing weather.
On affected Q5 vehicles, that glass panel is susceptible to breakage in extremely cold weather. The recall does not give a deeper material or supplier cause, so the owner-facing point is simple: cold temperature exposure is the condition tied to the failure. When the panel breaks, the roof glass no longer performs its sealing and protection job.
There is no warning sign before failure. The first sign is the glass breaking, cracking, or separating while the vehicle is exposed to extremely cold conditions.
Who's affected?
| 2012 Audi Q5 | visibility component |
|---|---|
| Units affected | 13,172 |
Not every 2012 Audi Q5 is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If the front sunroof glass breaks while the 2012 Audi Q5 is being driven, falling glass can cut or injure the driver or passengers. Broken glass also distracts the driver and increases the risk of a crash. Schedule the recall service and avoid using the sunroof until it is repaired. Repair will be free at any franchised Audi dealer once available.
What should I do?
- Check your VIN to confirm your 2012 Audi Q5 is included in this recall.
- Contact Audi customer service at 1-800-253-2834 if you have not received an owner notice.
- Ask a franchised Audi dealer about the free front sunroof glass panel replacement that fixes the cold-weather glass breakage risk.
- Reference recall number 12V299 when you call the dealer.
- Avoid driving in extreme cold until the sunroof glass panel repair is complete.
What happens at the repair
At the dealer, an Audi technician replaces the front sunroof glass panel covered by recall 12V299. The recall repair is free, with parts and labor covered. Volkswagen's remedy notice says the safety recall began on August 7, 2012, so the repair path is through an Audi dealer service department. The work focuses on the glass panel that was susceptible to breakage in extremely cold temperatures.
Timeline
| June 28, 2012 | NHTSA published the recall |
|---|---|
| August 7, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V299?
Recall 12V299 covers 13,172 2012 Audi Q5 vehicles with a front sunroof glass panel that can break in extremely cold weather. Broken glass can injure the driver or passengers and distract the driver. Audi dealers replace the front sunroof glass panel for free.
What should I do if my 2012 Audi Q5 is on this recall?
Check your VIN to confirm your specific Q5 is included in recall 12V299. If it is, contact a franchised Audi dealer and schedule the front sunroof glass panel replacement. Reference recall number 12V299 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Audi dealers replace the front sunroof glass panel free of charge under recall 12V299. Parts and labor are covered at any franchised Audi dealer.
What is the safety risk?
The safety risk is broken sunroof glass falling into the cabin while the Q5 is being driven. The glass can cut or injure the driver or passengers, and it can distract the driver enough to increase crash risk. The fix is a free dealer replacement.
What if I bought my Audi Q5 used?
The free repair still applies. Federal recall law requires manufacturers to honor safety recalls regardless of ownership history. If Audi never mailed you a notice, check your VIN, then call a franchised Audi dealer and reference recall number 12V299.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V299000 |
|---|---|
| Audi customer service | 1-800-253-2834 |
| NHTSA recall # | 12V299 |
| NHTSA recall # (full) | 12V299000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →