Recall 12V165 affects 153 2007-2012 Temsa TS35 buses with emergency-exit labels placed too far from release mechanisms. Temsa mailed replacement labels free.
Temsa is recalling 153 2007-2012 TS35 buses because some emergency exit instruction labels were installed more than 16 cm from the window release mechanism. In an emergency, passengers can miss the release instructions, delaying their exit and increasing injury risk; the dealer repair will be free once Temsa makes it available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The emergency exit mechanism instruction label on a 2007-2012 Temsa TS35 bus tells passengers and operators how to release an emergency exit. The label is supposed to sit close enough to the release mechanism that a person can read the instruction and operate the exit without searching around the window or door area.
On affected buses, some of those instruction labels were installed farther than 16 cm from the release mechanism. That spacing does not meet Federal Motor Vehicle Safety Standard No. 217 for bus emergency exits and window retention and release. The issue is the location of the instruction, not a broken latch, cable, or window panel.
There is no warning sign before failure because this recall is about label placement, not a part that wears out during driving. An owner or operator notices it only by checking where the emergency exit instruction label sits in relation to the release mechanism.
Who's affected?
Spans 6 model years, with the same vehicle label issue listed for each year.
| 2007 Temsa TS35 | vehicle label (placard or certification) |
|---|---|
| 201 Temsa TS35 | vehicle label (placard or certification) |
| 20111 Temsa TS35 | vehicle label (placard or certification) |
| 20112 Temsa TS35 | vehicle label (placard or certification) |
| 2008 Temsa TS35 | vehicle label (placard or certification) |
| 2009 Temsa TS35 | vehicle label (placard or certification) |
| Units affected | 153 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If an emergency occurs, passengers can lose time finding and following the emergency exit window instructions because the label is too far from the release mechanism. That delay increases the risk of personal injury during evacuation. Schedule the recall work when Temsa makes the remedy available. Repair will be free at any franchised Temsa dealer once available.
What should I do?
- Check your VIN to confirm your 2007-2012 Temsa TS35 is included in this recall.
- Contact Temsa customer service to request the free emergency-exit instruction labels.
- Install the new labels so passengers can find the window release instructions next to the release mechanism.
- Reference recall number 12V165 when you call Temsa or discuss the label repair.
- Review the emergency-exit windows with drivers before service, since misplaced instructions can delay passenger exit in an emergency.
What happens at the repair
Temsa's remedy is replacement emergency exit instruction labels, mailed to owners at no charge. This is not a mechanical parts repair. The fix is to correct the emergency exit release instructions so the label is placed close enough to the release mechanism for passengers and operators to use it quickly. Because the remedy status in this record is not marked available, treat the free label remedy as the repair path once Temsa provides the labels. A Temsa service contact can confirm how the labels are supplied and where they belong on the TS35 bus.
Timeline
| April 10, 2012 | NHTSA published the recall |
|---|---|
| May 22, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V165?
Recall 12V165 covers 153 2007-2012 Temsa TS35 buses with emergency-exit window instruction labels installed too far from the release mechanism. In an emergency, passengers can have trouble finding and following the exit-window instructions, increasing injury risk. Temsa provides replacement labels free of charge.
What should I do if my 2007-2012 Temsa TS35 is on this recall?
Check your VIN to confirm your specific bus is included in recall 12V165. If it is, contact Temsa at 1-404-602-0151 and ask for the replacement emergency-exit instruction labels. Temsa says the new labels are provided free of charge.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the safety defect at no cost. For recall 12V165, Temsa provides replacement emergency-exit instruction labels free of charge, and owners can contact Temsa at 1-404-602-0151 for recall support.
What is the safety risk in recall 12V165?
The risk is delayed emergency exit from the bus. If the operating instructions sit too far from the emergency window release mechanism, passengers can fail to recognize and follow the release steps during an emergency, increasing the risk of personal injury.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V165000 |
|---|---|
| Temsa customer service | 1-404-602-0151 |
| NHTSA recall # | 12V165 |
| NHTSA recall # (full) | 12V165000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →