Recall 12V089 covers 22 2010-2011 Starcraft Prodigy and Quest school buses for seat backs that fail crash-protection rules. Free repair at any franchised Starcraft dealer.
Starcraft is recalling 22 2010-2011 Prodigy and Quest school buses under recall 12V089 because C.E. White passenger seats do not meet federal school bus seat-back crash protection requirements. In a crash, the seat back can fail and increase injury risk to the occupant; the Starcraft dealer repair will be free once available.
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What's wrong?
The passenger seats in the 2010-2011 Starcraft Prodigy and Quest school buses are part of the crash protection system, not just places to sit. In a school bus, the seat back, cushion, spacing, and anchorage work together to help manage passenger movement in a crash and keep riders within the protected seating area.
On these buses, the seats were manufactured by C.E. White and installed as original equipment. The recall filing says those seats fail to conform to Federal Motor Vehicle Safety Standard 222, the school bus passenger seating and crash protection rule. That means the issue is with how the seat system meets required crash-protection performance, not with a loose trim piece or comfort feature.
There is no warning sign before failure. An owner or driver will not see a dashboard light, hear a noise, or feel a change in normal driving that confirms the seat system meets the required crash-protection standard.
Who's affected?
Covers both Prodigy and Quest bus lines from the 2010 and 2011 model years, all involving the seat assembly.
| 2011 Starcraft Prodigy | seat assembly |
|---|---|
| 2010 Starcraft Prodigy | seat assembly |
| 2011 Starcraft Quest | seat assembly |
| 2010 Starcraft Quest | seat assembly |
| Units affected | 22 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
In a crash, the seat back can fail and raise the risk of injury to the person in that seat. Use the vehicle cautiously and arrange the recall repair with the dealer as soon as the repair path is open. Repair will be free at any franchised Starcraft dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Starcraft Prodigy or Quest school bus is included in this recall.
- Call Starcraft customer service at 1-800-347-7440 to confirm current repair scheduling for recall number 12V089.
- Ask whether a franchised Starcraft dealer has the reinforcing bracket for the C.E. White seat backs.
- Bring Starcraft's April 5, 2012 owner notice if you have it.
- Keep passengers out of the affected seats until Starcraft confirms the seat-back bracket repair is complete.
What happens at the repair
The source remedy says Starcraft began the safety recall on April 5, 2012. At the dealer, a Starcraft technician installs the reinforcing bracket supplied by C.E. White for the affected bus seats. The bracket repair is the documented remedy for the 2010-2011 Prodigy and Quest school buses in campaign 12V089. Parts and labor are covered under the recall once the dealer remedy is available.
Timeline
| March 5, 2012 | NHTSA published the recall |
|---|---|
| April 5, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V089?
Recall 12V089 covers 22 2010-2011 Starcraft Prodigy and Quest school buses with C.E. White seats that do not meet Federal Motor Vehicle Safety Standard 222 for school bus passenger seating and crash protection. Starcraft dealers install a reinforcing bracket.
What should I do if my 2010-2011 Starcraft Prodigy or Quest is on this recall?
Check your VIN to confirm your specific school bus is included in recall 12V089. If it is, contact a franchised Starcraft dealer and ask for the C.E. White seat reinforcing bracket repair. Reference recall number 12V089 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 12V089, Starcraft dealers install the C.E. White reinforcing bracket for included Prodigy and Quest school buses.
What is the safety risk?
The risk is injury to a seat occupant during a crash. NHTSA campaign 12V089 says the seat back can fail in a crash because the affected C.E. White seats do not meet the school bus passenger seating and crash protection standard.
What if I bought this Starcraft school bus used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN, then call a franchised Starcraft dealer with recall number 12V089 and ask whether the reinforcing bracket has already been installed.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V089000 |
|---|---|
| Starcraft customer service | 1-800-347-7440 |
| NHTSA recall # | 12V089 |
| NHTSA recall # (full) | 12V089000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →