Recall 12V023 affects 172 2012 Crossroads Elevation and Rushmore RVs with incorrect center caps that can loosen wheels. Repair is free at franchised Crossroads dealers.
Crossroads is recalling 172 2012 Elevation and Rushmore recreational vehicles under recall 12V023 because the wrong wheel center cap keeps the wheel from fully seating on the axle hub. A loose or separated wheel can cause loss of trailer control and raise the risk of a crash, serious injury, or damage to others; the dealer repair will be free once available.
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What's wrong?
The wheel center cap on the 2012 Crossroads Elevation and Rushmore is the cover that sits over the middle of the 16-inch, 8-lug aluminum wheel. The wheel itself must sit flat against the hub face on the axle so the lug nuts clamp it evenly and hold the trailer wheel in place.
On affected Crossroads recreational vehicles, the wrong center cap was installed. That cap does not leave enough clearance for the wheel to seat fully against the hub face. When the wheel is clamped in that position, it can work loose during towing and come off the trailer.
There is no warning sign before failure. If a wheel starts to loosen, the trailer needs dealer attention before it is towed again.
Who's affected?
Elevation and Rushmore are the included model lines, both tied to wheel hardware.
| 2012 Crossroads Elevation | wheel hardware |
|---|---|
| 2012 Crossroads Rushmore | wheel hardware |
| Units affected | 172 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If a wheel separates from the trailer, the trailer can become difficult to control, increasing the risk of a crash, serious injury, or damage to others. Schedule the repair soon and use caution until the center caps are replaced. Repair will be free at any franchised Crossroads dealer once available.
What should I do?
- Check your VIN to confirm your 2012 Crossroads Elevation or Rushmore is included in this recall.
- Contact a franchised Crossroads dealer to ask whether the free center-cap replacement is open for your trailer.
- Reference recall number 12V023 when you call, and bring the Crossroads owner notice if you have it.
- Avoid towing the trailer until the center caps are replaced, because the wrong caps can keep the wheel from seating fully on the axle hub.
What happens at the repair
At the dealer, a Crossroads technician replaces the incorrect wheel center caps with caps that allow the wheel to seat fully against the axle hub face. The recall notice says this center-cap replacement is free of charge and that the safety recall began on March 12, 2012. If your VIN is included, ask the Crossroads dealer or service contact to confirm the center-cap replacement before towing or driving the trailer for service.
Timeline
| January 24, 2012 | NHTSA published the recall |
|---|---|
| March 12, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V023?
Recall 12V023 covers 172 2012 Crossroads Elevation and Rushmore recreational vehicles with incorrect wheel center caps. The caps do not give the wheel enough clearance to fully seat on the axle hub face, which can let a wheel loosen or separate. Crossroads replaces the center caps for free.
What should I do if my 2012 Crossroads Elevation or Rushmore is on this recall?
Check your VIN to confirm your specific recreational vehicle is included in recall 12V023. If it is, contact a Crossroads dealer or Crossroads at 1-888-226-7496 to arrange the center cap replacement. Reference recall number 12V023 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Crossroads replaces the incorrect wheel center caps free of charge through the recall repair path, so parts and labor are covered for included vehicles.
What is the safety risk?
The risk is wheel separation. If the wheel does not fully seat on the axle hub face, it can become loose and come off the trailer. Recall 12V023 says that can lead to loss of trailer control, increasing the risk of a crash, serious injuries, or damage to others.
When did Crossroads start this recall repair?
Crossroads began the safety recall on March 12, 2012. Because that date has passed, owners with an included 2012 Elevation or Rushmore should contact a Crossroads dealer or Crossroads directly to arrange the free center cap replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V023000 |
|---|---|
| Crossroads customer service | 1-888-226-7496 |
| NHTSA recall # | 12V023 |
| NHTSA recall # (full) | 12V023000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →