Recall 12V011 covers 1,407 2006-2011 Glaval Bus transit buses with loose air-conditioner fuses that can arc. Repair is free at franchised Glaval Bus dealers.
Glaval Bus is recalling 1,407 2006-2011 buses, including Apollo and Entourage models, because a fuse in the Carrier GenV EM-1 evaporator unit can loosen and arc. If arcing is severe enough, the fuse holder can melt and start a vehicle fire; the dealer repair will be free once Glaval Bus makes it available.
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What's wrong?
The Carrier GenV EM-1 evaporator unit is part of the bus air conditioning system on affected 2006-2011 Glaval Bus transit buses. The evaporator helps pull heat from cabin air so cooled air can circulate through the passenger compartment. A fuse in that unit protects the circuit by opening when electrical current gets too high.
On these buses, time, temperature, and vibration can let the fuse loosen inside its holder. A loose fuse does not make solid electrical contact. That poor contact raises resistance, which creates heat at the fuse holder and can lead to electrical arcing inside the air conditioning equipment.
There is no warning sign before failure. An owner or driver should not count on a dash light, sound, or air conditioning change to show that the fuse has loosened.
Who's affected?
Spans Apollo, Entourage, Titan, Titan Ii, Universal, Sport, Primetime, and Concorde Ii buses across the 2006-2011 model years, all tied to the air conditioner component.
| 2010 Glaval Bus Apollo | Air conditioner |
|---|---|
| 2006 Glaval Entourage | Air conditioner |
| 2011 Glaval Titan | Air conditioner |
| 2011 Glaval Titan Ii | Air conditioner |
| 2006 Glaval Titan | Air conditioner |
| 2007 Glaval Titan | Air conditioner |
| 2009 Glaval Titan | Air conditioner |
| 2011 Glaval Universal | Air conditioner |
| 2008 Glaval Sport | Air conditioner |
| 2010 Glaval Sport | Air conditioner |
| 2008 Glaval Primetime | Air conditioner |
| 2009 Glaval Primetime | Air conditioner |
| 2010 Glaval Bus Entourage | Air conditioner |
| 2006 Glaval Concorde Ii | Air conditioner |
| 2007 Glaval Concorde Ii | Air conditioner |
| 2007 Glaval Sport | Air conditioner |
| 2011 Glaval Sport | Air conditioner |
| 2011 Glaval Bus Apollo | Air conditioner |
| 2007 Glaval Universal | Air conditioner |
| 2008 Glaval Universal | Air conditioner |
| 2010 Glaval Universal | Air conditioner |
| 2006 Glaval Titan Ii | Air conditioner |
| 2008 Glaval Titan Ii | Air conditioner |
| 2009 Glaval Titan Ii | Air conditioner |
| 2010 Glaval Titan Ii | Air conditioner |
| 2008 Glaval Titan | Air conditioner |
| 2010 Glaval Titan | Air conditioner |
| 2009 Glaval Sport | Air conditioner |
| 2006 Glaval Primetime | Air conditioner |
| 2007 Glaval Primetime | Air conditioner |
| 2010 Glaval Primetime | Air conditioner |
| 2009 Glaval Bus Entourage | Air conditioner |
| 2011 Glaval Bus Entourage | Air conditioner |
| 2008 Glaval Bus Concorde Ii | Air conditioner |
| 2010 Glaval Bus Concorde Ii | Air conditioner |
| 2006 Glaval Apollo | Air conditioner |
| 2008 Glaval Bus Apollo | Air conditioner |
| 2007 Glaval Entourage | Air conditioner |
| 2011 Glaval Primetime | Air conditioner |
| 2008 Glaval Bus Entourage | Air conditioner |
| 2011 Glaval Bus Concorde Ii | Air conditioner |
| 2006 Glaval Sport | Air conditioner |
| 2009 Glaval Universal | Air conditioner |
| 2006 Glaval Universal | Air conditioner |
| 2007 Glaval Titan Ii | Air conditioner |
| 2007 Glaval Apollo | Air conditioner |
| 2009 Glaval Bus Apollo | Air conditioner |
| 2009 Glaval Bus Concorde Ii | Air conditioner |
| Units affected | 1,407 |
The year, model, and bus body narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Electrical arcing at the fuse holder can melt the holder and lead to a vehicle fire. Treat this as a fire-risk recall, not a comfort issue. Schedule the recall work promptly, and ask the dealer how to handle the vehicle until repair instructions are confirmed. Repair will be free at any franchised Glaval Bus dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2011 Glaval Bus Apollo, Entourage, Titan, Titan Ii, Universal, Sport, Primetime, or Concorde Ii is included in this recall.
- Use the owner notice Glaval Bus sent on January 14, 2012, or contact Glaval Bus service support before arranging the free retrofit-kit repair.
- Schedule the Carrier GENV EM-1 retrofit kit repair that secures the air-conditioner fuse connection and addresses the arcing fire risk.
- Reference recall number 12V011 when you call, and ask whether the service location needs the Carrier retrofit kit before the appointment.
- Avoid using the bus if you smell burning plastic, see smoke, or notice electrical heat near the air-conditioner equipment before the repair.
What happens at the repair
Glaval Bus provides owners with information on getting the Carrier retrofit kit and repair instructions. At the dealer, a Glaval Bus technician installs the retrofit kit for the Carrier GEN V EM-1 evaporator unit so the loose fuse holder condition is corrected. The campaign record says this service is free and the safety recall began on January 14, 2012. If the repair has not been completed on your bus, ask the dealer to confirm kit availability before bringing it in.
Timeline
| January 13, 2012 | NHTSA published the recall |
|---|---|
| January 14, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V011?
Recall 12V011 covers 1,407 2006-2011 Glaval Bus vehicles with Carrier GenV EM-1 evaporator units. The fuse can loosen in the holder, create high resistance and arcing, melt the fuse holder, and lead to a vehicle fire. The retrofit kit and repair instructions are provided for free.
What should I do if my 2006-2011 Glaval Bus Apollo, Entourage, Titan, Titan Ii, Universal, Sport, Primetime, or Concorde Ii is on this recall?
Check your VIN to confirm your specific bus is included in recall 12V011. If it is, contact a Glaval Bus service location and reference recall 12V011. The repair uses a Carrier retrofit kit, and the recall filing lists Carrier at 1-800-348-7440 for kit information.
Is the recall repair free?
Yes. The recall filing states that the Carrier GenV EM-1 evaporator retrofit service will be performed free of charge. Ask the service desk to confirm the repair path before the appointment, since the remedy involves a Carrier kit and repair instructions.
What is the safety risk?
The safety risk is fire. If the fuse loosens in the fuse holder, high resistance and arcing can occur. If enough arcing occurs, the fuse holder can melt and a vehicle fire can happen. Confirm the VIN and arrange the free retrofit if your bus is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V011000 |
|---|---|
| Glaval Bus customer service | 1-800-348-7440 |
| NHTSA recall # | 12V011 |
| NHTSA recall # (full) | 12V011000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →