Recall 12V002 affects 490 2009-2012 New Flyer XD40, XDE40, XD35, XDE35, and XN40 buses for instrument-panel warning-lamp software. New Flyer reprograms the panel free.
New Flyer is recalling 490 2009-2012 XD40, XDE40, XD35, XDE35, and XN40 transit buses because Parker-Hannifin instrument panel programming can keep the check engine or stop engine lamps from lighting when powertrain errors arrive. The engine can enter safety or shutdown mode, causing loss of propulsion or a stall and increasing crash risk; the New Flyer dealer repair will be free once available.
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What's wrong?
The instrument panel on 2009-2012 New Flyer XD40, XDE40, XD35, XDE35, and XN40 transit buses is the dashboard module that displays engine warnings for the driver. It receives messages from the powertrain and turns those signals into dashboard lamps, including the check engine and stop engine indicators.
In NHTSA campaign 12V002, the problem is in the programming for buses equipped with a Parker-Hannifin Vansco instrument panel. When the panel receives multiple powertrain error messages at the same time, it does not always light the check engine or stop engine lamp. The driver loses an important dashboard warning while the engine enters a safety mode or shutdown mode.
There is no warning sign before failure. The issue appears when multiple engine-related messages reach the instrument panel, so the missing lamp itself is the problem the driver sees.
Who's affected?
Spans five New Flyer bus models across the 2009-2012 model years, all tied to the instrument panel.
| 2010 New Flyer XD40 | instrument panel |
|---|---|
| 2009 New Flyer XDE40 | instrument panel |
| 2010 New Flyer XD35 | instrument panel |
| 2010 New Flyer XDE35 | instrument panel |
| 2010 New Flyer XDE40 | instrument panel |
| 2011 New Flyer XD35 | instrument panel |
| 2011 New Flyer XDE35 | instrument panel |
| 2011 New Flyer XDE40 | instrument panel |
| 2012 New Flyer XDE40 | instrument panel |
| 2011 New Flyer XN40 | instrument panel |
| Units affected | 490 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Under recall 12V002, engine shutdown can cause loss of propulsion or a vehicle stall, increasing crash risk. There is no listed warning sign before the shutdown, so schedule the repair soon and treat any stall or sudden loss of propulsion as a reason to pull over safely. Repair will be free at any franchised New Flyer dealer once available.
What should I do?
- Check your VIN to confirm your 2009-2012 New Flyer XD40, XDE40, XD35, XDE35, or XN40 transit bus is included in this recall.
- Contact New Flyer customer service at 1-204-934-4876 to confirm repair scheduling for your bus.
- Ask for the free instrument-panel software update that restores check-engine and stop-engine warning lamp behavior when powertrain errors are received.
- Reference recall number 12V002 when you call or schedule service.
- Avoid operating the bus until New Flyer confirms whether the instrument-panel software update has been completed.
What happens at the repair
At the dealer, a New Flyer technician uploads corrected instrument panel software and reprograms the instrument panel. The source remedy says New Flyer began this safety recall on January 9, 2012, and the software correction is free of charge. Because the current remedy status is not listed, confirm repair scheduling with the dealer before sending the bus in. The dealer repair will be free once available, with parts and labor covered under the recall.
Timeline
| January 4, 2012 | NHTSA published the recall |
|---|---|
| January 9, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 12V002?
Recall 12V002 covers 490 2009-2012 New Flyer XD40, XDE40, XD35, XDE35, and XN40 transit buses with a Parker-Hannifin instrument panel software problem. If multiple powertrain error messages reach the panel, the check engine or stop engine lamps do not illuminate, and the engine can enter shutdown mode.
What should I do if my 2009-2012 New Flyer XD40, XDE40, XD35, XDE35, or XN40 is on this recall?
Check your VIN to confirm the specific transit bus is included in recall 12V002. If it is, contact New Flyer or your New Flyer service representative to arrange the instrument panel software update. Reference recall number 12V002 when you call. The repair is free.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to correct the recall defect at no cost. New Flyer will reprogram the instrument panel and upload the corrected software version free of charge for buses included in recall 12V002.
What is the safety risk?
The safety risk is loss of propulsion or a stall. If the engine enters safety or shutdown mode while the bus is in service, the bus loses power, which increases crash risk. New Flyer fixes the issue by updating the instrument panel software.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/12V002000 |
|---|---|
| New Flyer customer service | 1-204-934-4876 |
| NHTSA recall # | 12V002 |
| NHTSA recall # (full) | 12V002000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →