Recall 11V606 affects 9,861 2009-2011 Utilimaster Aeromaster and Reach work trucks for door-latch compliance defects. Repair is free at any franchised Utilimaster dealer.
Utilimaster is recalling 9,861 2009-2011 Aeromaster and Reach work trucks because their doors lack required latch or warning systems under federal door-retention rules. Without a door-closure warning, a driver can miss an unlatched door, and the dealer repair will be free once available.
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What's wrong?
The door latch and door retention hardware on 2009-2011 Utilimaster Aeromaster and Reach work trucks is supposed to keep each body door closed and locked during normal operation. The latch grabs the striker when the door closes, and the lock and surrounding door structure hold that connection so the door stays secured while the truck is moving.
On affected trucks, the door and latch hardware fails to meet Federal Motor Vehicle Safety Standard No. 206, the rule for door locks and door retention components. The recall filing does not identify a separate wear-out condition or driver-caused problem, so treat this as a manufacturing compliance defect in the door and latch system.
There is no warning sign before failure. A door that looks closed is still part of the recalled system, so the VIN decides whether this defect applies to your truck.
Who's affected?
Aeromaster vans are included for 2009, 2010, and 2011, while Reach vans are included for 2011; the door latch and body door structure are the named components.
| 2009 Utilimaster Aeromaster | body structure |
|---|---|
| 2010 Utilimaster Aeromaster | Latch |
| 2010 Utilimaster Aeromaster | body structure |
| 2011 Utilimaster Reach | Latch |
| 2011 Utilimaster Reach | body structure |
| 2011 Utilimaster Aeromaster | Latch |
| 2011 Utilimaster Aeromaster | body structure |
| 2009 Utilimaster Aeromaster | Latch |
| Units affected | 9,861 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
The missing latch or door warning system can leave the driver unaware that a door is not fully latched. A partially open door raises injury risk in a crash, so check doors before driving and schedule service. Repair will be free at any franchised Utilimaster dealer once available.
What should I do?
- Check your VIN to confirm your 2009-2011 Utilimaster Aeromaster or Reach work truck is included in this recall.
- Contact a franchised Utilimaster dealer to ask whether the free door-latch and door-retention repair is open for your VIN.
- Reference recall number 11V606 when you call, and ask the dealer to inspect the door latch and door closure warning system.
- Bring the recall notice if Utilimaster mailed one, plus any service records for related door-latch work.
- Avoid using the work truck if a door does not latch fully or the door closure warning is missing until a service advisor confirms the repair path.
What happens at the repair
Once the dealer remedy is available, a Utilimaster technician repairs the door lock and door retention components covered by recall 11V606. The exact parts and labor steps are not listed in the remedy text, so use the recall number when booking service and ask the service desk to confirm the door repair before work begins. Utilimaster's filing says the safety recall began on November 16, 2012. The dealer repair will be free once available.
Timeline
| January 3, 2012 | NHTSA published the recall |
|---|---|
| November 16, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 11V606?
Recall 11V606 covers 9,861 2009-2011 Utilimaster Aeromaster and Reach work trucks with door latch systems that do not meet FMVSS 206. Some trucks lack the required latch setup or door closure warning system. Utilimaster dealers repair the vehicles for free.
What should I do if my 2009-2011 Utilimaster Aeromaster or Reach is on this recall?
Check your VIN to confirm your specific work truck is included in recall 11V606. If it is, contact a franchised Utilimaster dealer or call Utilimaster at 1-800-582-3454 to schedule the free door latch repair. Reference recall number 11V606 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Utilimaster says dealers will repair the affected vehicles free of charge. The repair applies to included VINs regardless of where the truck was bought.
What is the safety risk?
The risk is that the driver does not get a door closure warning when the door is not fully latched. The door can partially open without warning, increasing injury risk in the event of a crash. The free dealer repair corrects the latch issue.
What if I bought my Utilimaster work truck used?
The free repair still applies to an included VIN. Used work trucks often change owners, so a recall letter does not always reach the current operator. Check your VIN, then contact a franchised Utilimaster dealer or call 1-800-582-3454 with recall number 11V606.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V606000 |
|---|---|
| Utilimaster customer service | 1-800-582-3454 |
| NHTSA recall # | 11V606 |
| NHTSA recall # (full) | 11V606000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →