Recall 11V595 covers 8,789 2010-2011 Cadillac SRX SUVs for a misrouted shift cable. Repair will be free at any franchised Cadillac dealer once available.
Cadillac is recalling 8,789 2010-2011 SRX vehicles because an improperly installed transmission shift cable can come out of its bracket. The defect can leave the driver unable to shift out of gear or make the shifter show Park when the vehicle is not in Park; the Cadillac dealer repair will be free once available.
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What's wrong?
The automatic transmission shift cable on 2010-2011 Cadillac SRX vehicles links the gear selector inside the cabin to the transmission. When you move the shifter into Park, Reverse, Neutral, or Drive, that cable pulls the transmission linkage into the matching position. The bracket at the transmission holds the cable in place so the shifter and transmission stay aligned.
In this recall, the shift cable was improperly installed and can come out of the transmission bracket. Once it separates from the bracket, the shifter no longer controls the transmission the way the driver expects. The gear shown at the shifter and the gear actually selected at the transmission can stop matching.
There is no warning sign before failure. If the cable comes loose, the problem starts at the connection point under the vehicle, so the driver does not get a clear dashboard alert or earlier symptom from the recall filing.
Who's affected?
The scope stays within one SRX model line, with the automatic transmission listed for both model years.
| 2010 Cadillac SRX | automatic transmission |
|---|---|
| 2011 Cadillac SRX | automatic transmission |
| Units affected | 8,789 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A misrouted or unseated transmission shift cable can leave the transmission stuck in gear, stop the vehicle from moving, or make the shifter show Park when the transmission is not in Park. That rollaway risk increases the chance of a crash. Set the parking brake, schedule service, and confirm Park before exiting. Repair will be free at any franchised Cadillac dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Cadillac SRX is included in this recall.
- Contact Cadillac customer service at 1-866-982-2339 if you never received the owner letter mailed in January 2012.
- Ask a franchised Cadillac dealer about the free transmission shift cable routing and seating service that fixes the cable that can come out of the transmission bracket.
- Reference recall number 11V595 when you call the dealer or Cadillac customer service.
- Set the parking brake every time you park until the repair is complete, since the shifter can show Park when the transmission is not in Park.
What happens at the repair
At the dealer, a Cadillac technician checks the transmission shift cable routing and confirms the cable is fully seated in the transmission cable bracket. If the cable is out of position, the technician routes and seats it correctly so the shifter and transmission bracket connection match the recall instructions. Cadillac said this service would be performed free of charge and that the safety recall was expected to begin during January 2012. The dealer repair will be free once available.
Timeline
| December 20, 2011 | NHTSA published the recall |
|---|---|
| January 19, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 11V595?
Recall 11V595 covers 8,789 2010-2011 Cadillac SRX vehicles with a transmission shift cable that was installed incorrectly and can come out of the transmission bracket. Cadillac dealers will route and seat the cable correctly for free.
What should I do if my 2010-2011 Cadillac SRX is on this recall?
Check your VIN to confirm your specific SRX is included in recall 11V595. If it is, contact a franchised Cadillac dealer and ask for the transmission shift cable inspection and seating repair. Reference recall number 11V595 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the safety defect at no cost. For recall 11V595, a franchised Cadillac dealer will ensure the transmission shift cable is routed and seated in the transmission cable bracket free of charge.
What is the safety risk?
The safety risk is rollaway or loss of vehicle motion. In recall 11V595, the driver can be unable to shift the transmission out of gear, or the shifter can show Park when the transmission is not in Park. The dealer repair is free.
What if I bought my Cadillac SRX used?
The free repair still applies. Federal recall law requires the recall repair regardless of ownership history. Check your VIN to confirm whether your specific 2010-2011 Cadillac SRX is included, then contact a franchised Cadillac dealer and reference recall number 11V595.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V595000 |
|---|---|
| Cadillac customer service | 1-866-982-2339 |
| NHTSA recall # | 11V595 |
| NHTSA recall # (full) | 11V595000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →